Shottenkirk Ford Granbury - Service Center

Car was not ready when informed that it was. It was still on the rack with the hood up. Waited about another 15 min. The stop watch does not help. Service people need not get into vehicle w It was still on the rack with the hood up. Waited about another 15 min. The stop watch does not help. Service people need not get into vehicle with oily / greasy shoes. More

Everything was excellent except trying to contact them to have my car towed in. I called several times, got cut off, put on hold, no answer to service shop. I finally called an 800 number for the service and have my car towed in. I called several times, got cut off, put on hold, no answer to service shop. I finally called an 800 number for the service and spoke to someone that could barely speak English and could not get them to understand the problem. I finally called my original sales person, Charles and he got to the bottom of it and got me connected and set up for towing. Service dept never was available to talk under Charles got them More

They went out of their way to help me out. I have a fleet vehicle that a lot of dealerships will not touch. I will keep using them and send anyone their way for good service. I have a fleet vehicle that a lot of dealerships will not touch. I will keep using them and send anyone their way for good service. More

On time. Great customer service. Up front about additional costs. Nice waiting area with space. Great customer service. Up front about additional costs. Nice waiting area with space. More

vvverycurtious professional concern re ed thnx! timely helpful cute enjoyed the ride trans better STOP!! timely helpful cute enjoyed the ride trans better STOP!! More

Wendell is always pleasant to work with. His knowledge of the service work recommended or needed is helpful and honest. His knowledge of the service work recommended or needed is helpful and honest. More

They got me in pretty quick and they checked everything out and changed my oil and rotated my tires! It passed all the tests that they did on the car! They were very thorough! It took about 1 hour from sta out and changed my oil and rotated my tires! It passed all the tests that they did on the car! They were very thorough! It took about 1 hour from start to finish. I’m very pleased! More

Overall, the experience was good I was only there to get a key cut and programmed, nothing else. a key cut and programmed, nothing else. More

The service was just fine. Nothing more to say It's was fine and good service. That 6 words!!!!!! Nothing more to say It's was fine and good service. That 6 words!!!!!! More

Professional service advisors and they have never tried to push an upsale. They have always been very helpful and knowledgeable. to push an upsale. They have always been very helpful and knowledgeable. More