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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
862 Reviews

862 Reviews of Shottenkirk Ford Granbury - Service Center

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March 01, 2024

Service writer Tyler is top notch and went above and beyond to communicate with me throughout the service process. The service went smooth and without issues. Great job. More

by Dennis.ruhmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
March 01, 2024

Love this Dealership. Down to earth staff throughout from Sales, Service, Parts. They are genuine people to work with. They really care for their customers. More

by QC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Mooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Baker
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February 29, 2024

Made an appointment for Monday at noon my vehicle never made it to get repaired had to pick it Wednesday late afternoon couldn’t wait any longer. More

by GBRADDY2003
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary
Report | Print
February 27, 2024

Excellent service with quick turn around. Service personally and HR personally were extremely courteous. Super service all around! More

by Iris Fuqua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna
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Feb 27, 2024 -

Shottenkirk Ford Granbury responded

Iris, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

February 26, 2024

Came in and they took care of me very fast and with great service. Would recommend their service department! More

by h_brookshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Ryan Hudson
Report | Print
Feb 27, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 25, 2024

Saturday morning I had 2 dead batteries on my F250. Once I got them jumped and to the dealership the service department went out of there way to make sure I was taken care of and on my way within an ho More

by M Amos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary and Collin(?)
Report | Print
Feb 26, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 24, 2024

My truck was issue was fixed in a timely manner and the people were friendly More

by taylorgrimes121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Ryan Hudson
Report | Print
Feb 26, 2024 -

Shottenkirk Ford Granbury responded

taylor, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 23, 2024

My repair work was completed quickly and professionally. I was very pleased with my experience. I will definitely use them again. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Feb 23, 2024 -

Shottenkirk Ford Granbury responded

Jim, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 22, 2024

I had an oil change completed and the employees forgot to put the oil dip stick back in. More

by T18J21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendell Gray
Report | Print
Feb 23, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

February 20, 2024

F150 in their service shop over 3 months because they ordered the wrong part! Called and left voice messages with no return call. I finally when in personal to find out what was going on. More

by txnsky
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendell Gray, Collin Baker
Report | Print
Feb 21, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

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