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Shottenkirk Ford Granbury - Service Center
Granbury, TX
862 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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862 Reviews of Shottenkirk Ford Granbury - Service Center
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Verified Customer
April 03, 2024
Melissa won by Business for Shottenkirk and Sales proceeded to lose it. Typical obfuscation of detail about the deal I was making. Had I had an option (long story), I would have left this dealership proceeded to lose it. Typical obfuscation of detail about the deal I was making. Had I had an option (long story), I would have left this dealership in a heartbeat (Find someone else to buy a vehicle from! More
by DCLOWER35
Employees Worked With
Other Employees :
Josh Greene, Tom Dyer, Coleman Atwood
April 02, 2024
They got my car in the best day to be worked on which is wonderful but it took almost 2 weeks to get my car back. But none the less I am a satisfied customer!! wonderful but it took almost 2 weeks to get my car back. But none the less I am a satisfied customer!! More
by esarahr15
Employees Worked With
Matt
April 02, 2024
Two visits ago the sticker on the corner of the drivers windshield was not changed. I was assured all was checked and was offered to change the sticker, not to check everything. A few weeks later I had to windshield was not changed. I was assured all was checked and was offered to change the sticker, not to check everything. A few weeks later I had to buy a new battery. Was the battery really checked? Last week you repaired a transmission problem. When I picked up my Expedition the battery was dead (lights were left on), running boards were locked closed (l had them locked open by you last year) and windshield was cracked. Not happy More
by BOBHINGSON
Employees Worked With
Matt, this last time. Had problems two months ago also
April 01, 2024
Matt kept me informed. Start to finish .pulled tranny redone it an had it back in my truck in a very short time..tranny doing fine.thanks Matt an ford team.. Start to finish .pulled tranny redone it an had it back in my truck in a very short time..tranny doing fine.thanks Matt an ford team.. More
by jodypitcox265
Employees Worked With
Matt
March 29, 2024
If an automated text is sent that says “you can text anytime you have a question” and there is never any response to the question, then you need to make that text system is working or not use it. When t anytime you have a question” and there is never any response to the question, then you need to make that text system is working or not use it. When the customer calls to check if their truck is ready, yes or no question, don’t leave them on hold for 20 minutes. When the customer calls back with the same question and is told that they will call right back and then has to call back 30 minutes later with the same simple yes or no questions, it can be a little frustrating. More
by CANDACE_MARTINEZ
Employees Worked With
Tyler
March 28, 2024
Dylan provided the best customer service I’ve ever experienced at a dealership. He went over and beyond to ensure I was taken care of. He explained every step. Dylan made me feel like a valued custome experienced at a dealership. He went over and beyond to ensure I was taken care of. He explained every step. Dylan made me feel like a valued customer. I will recommend this location for service based on how Dylan made me feel. More
by Ms Officer
Employees Worked With
Dylan
March 26, 2024
They took the time and truly worked to find what was causing a noise in my bronco. Best service station I have been to. causing a noise in my bronco. Best service station I have been to. More
by jesmorrell
Employees Worked With
