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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
862 Reviews

862 Reviews of Shottenkirk Ford Granbury - Service Center

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April 23, 2024

Everything went fine. Parts arrived on time and work was promptly completed. Thanks for the service. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Shottenkirk Ford Granbury responded

Jim, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury !

April 19, 2024

I have confidence the service will be done quickly and correctly. Nice people with good communication skills. More

by p stroempl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 19, 2024

Charles Brockman is a pleasure to work with. Everyone is helpful and courteous and informed More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Shottenkirk Ford Granbury responded

Judy, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

April 17, 2024

Melissa is always amazing! Everyone I know with a Ford I refer to her. She is the best! More

by Msmallwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

April 13, 2024

Melissa was very respectful and accommodating, however the service was extremely slow as well as pricy. More

by Randy McEntire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Tom Dyer
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Apr 15, 2024 -

Shottenkirk Ford Granbury responded

Randy, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

April 11, 2024

The service center has very friendly and attentive personnel. They got me in and out in the time they had quoted me. More

by Angelakimbrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Apr 12, 2024 -

Shottenkirk Ford Granbury responded

Angela, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 10, 2024

Melissa was very professional and handle our business. Great to work with her and would recommend her for future business More

by CECH608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Apr 12, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

April 10, 2024

Melissa was fantastic from the beginning! She was able to diagnose the issue and had my truck repaired in a timely fashion. More

by Ajc3681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 06, 2024

Matt Jewett and Technician Mike Camp were amazing and got me in and out quick! Would recommend them to anyone! More

by katienlauren17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Jewett
Report | Print
Apr 08, 2024 -

Shottenkirk Ford Granbury responded

katien, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 04, 2024

My service rep, Matt, the great job. But there were issue With Ford that could not be resolved having to do with the transmission hard down shifting. More

by HCBRANDTIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Apr 05, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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