Shottenkirk Ford Granbury - Service Center

Tyler did a good job. Appreciate your help perfect. shottenkirk Ford is a great dealership. Great customer service thank you again. Appreciate your help perfect. shottenkirk Ford is a great dealership. Great customer service thank you again. More

Service was quick, friendly and responsive as always. Will be back for service again. Shottenkirk Ford is the best. Will be back for service again. Shottenkirk Ford is the best. More

I went to the dealership to schedule a recall inspection and look for a new vehicle. I was greeted by Carlson at the front door and after a respectful vist was escorted to service. After a quick meeting w and look for a new vehicle. I was greeted by Carlson at the front door and after a respectful vist was escorted to service. After a quick meeting with service (which will be picking up and delivering my vehicle for service) I met with Carlson to look at a few vehicles he thought I might be interested in. I did not intend to buy a vehicle that day but after finding exactly what I was looking for they made me an offer I couldn't refuse. Drove away with a new 2024 Lariat. Overall great experience! More

The service dept- fast and efficient. Was very pleased with their work. Sales dept- wouldn’t recommend buying from them once you buy the don’t care about was going on to the car after t Was very pleased with their work. Sales dept- wouldn’t recommend buying from them once you buy the don’t care about was going on to the car after that they just looking for sales by any means necessary. More

Prompt with scheduling and did what they said they would do. My advisor was great! do. My advisor was great! More

They had my vehicle for a total of 80 days and 42 days after the engine came in. While installing the engine, they fried my PCM and tried to get me to pay for it. Wasn’t until after I spoke with the manag after the engine came in. While installing the engine, they fried my PCM and tried to get me to pay for it. Wasn’t until after I spoke with the manager and I explained that the original day I brought my vehicle to them, they never mentioned an issue with the PCM. The manager told me this was common issue and was trying to get Ford to pay for it but yet Ford did not pay for it. Service advisor was horrible with communication. I found out through my own research, I could contact Ford myself to get financial assistance with the repair since it was so expensive and the service advisor never told me I could do that. When I finally got my vehicle back, it was dirty, they left a tool, dirty oily rag, and panel to my vehicle uncovered with the cover in the floor. Also a small amount of money was missing out of my center console. Would never recommend this dealership. More

Melissa and Tyler always get me taken care of and out the door quickly! The service dept is great! The communication was very difficult prior to connecting with Tyler. door quickly! The service dept is great! The communication was very difficult prior to connecting with Tyler. More

Charles, Billy, and Melissa are the best. Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Char Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Charles is usually right. More

Service was performed professionally and in a timely manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. More

The service was quick and the people were very helpful. I was in and out with no problems.Keep up the good work. I was in and out with no problems.Keep up the good work. More