Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
868 Reviews

868 Reviews of Shottenkirk Ford Granbury - Service Center

Sort by
July 31, 2024

Very efficient and service with a smile good waiting area with lots of happy service members More

by tewa45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Montgomery and Tyler not sure of his last name
Report | Print
Aug 01, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

July 30, 2024

TYLER IN SERVICE IS GREAT, GOT ME IN AND OUT QUICK! Great customer service with great attitude More

by kkvaq..
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
Report | Print
Jul 31, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 30, 2024

great work did not take long to get my oil change! I will come again soon! More

by david.alexander3515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Shottenkirk Ford Granbury responded

david, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 30, 2024

Tyler Duncan in service is great. Retrieved and delivered the vehicle. Diagnosis was timely, as were the repairs. More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Duncan, Wendell Gray
Report | Print
Jul 31, 2024 -

Shottenkirk Ford Granbury responded

Dean, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 27, 2024

All was fine until i got almost home when the hood of my car came unlatched. Fortunately the safety kept it from going all the way up. More

by HOPK.L1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Jul 29, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

July 27, 2024

Great service experience. Quick and easy drop off. Oil change was completed and I was on my way in less than 30 min. More

by Robynr1923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Dyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Jul 29, 2024 -

Shottenkirk Ford Granbury responded

Robyn, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 26, 2024

Matt in the service center at shottenkirk ford was great work with. Would definitely recommend him More

by NWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 25, 2024

Great service it was so nice that the customer was treated so well thank you More

by darcyloerch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry and Matt, Wendell Gray
Report | Print
Jul 26, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 24, 2024

Kept me updated throughout the whole process and everything was very quick and smooth I’m very happy with everything More

by coygnade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury

July 21, 2024

Everyone was very helpful and friendly! They were able to service my car with a minimal wait. I would definitely come here again. More

by T Flynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist at service desk (I didn’t catch her name but very sweet!), Wendell Gray
Report | Print
Jul 22, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

1
...
13
14
15
...
87