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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,248 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,248 reviews

August 24, 2023

Great & quick service. Well done. I recommend them highly. My appointment time was meant as I requested. More

by 40BOTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
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Aug 25, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 24, 2023

Sales experience sucks as well as the service department. We made an appointment for early morning. Our vehicle sat all day and was not touched when we picked it up at the end of the day. Apparently reservat More

by Biglotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Makaylynn Davis
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Aug 25, 2023 -

Shottenkirk Ford Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-886-4966 at your convenience.

August 23, 2023

Randy the service advisor was helpful & communication was good. Took care of my truck timely. More

by GRGALBRAITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
August 23, 2023

Worst service experience I’ve ever had! !! The level of incompetence within this dealership is astounding. They actually created more problems than they fixed. Never seen anything like it. More

by RUSS.GOLDMAN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Cates
3.0
This rating includes all reviews, with more weight given to recent reviews.
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August 22, 2023

Shottenkirk Ford worked with me to repair a paint defect. Melissa in service was very helpful. More

by doochu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Green
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Aug 22, 2023 -

Shottenkirk Ford Granbury responded

doochu, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 22, 2023

Get your oil changed and tires rotated and for free we will delete all your contacts you have stored into your contact list! More

by ROBPOOLE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
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Aug 23, 2023 -

Shottenkirk Ford Granbury responded

ROBPOOLE44, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

August 22, 2023

We worked with Dalton. He was great in knowledge and professional. I would recommend Dalton to anyone shopping for a Ford. More

by A.CACHERIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Schwerdt, Dalton Stidham
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Aug 23, 2023 -

Shottenkirk Ford Granbury responded

A.CACHERIA, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

August 20, 2023

Service was great. Only had a very short time to wait. Everyone was very courteous. More

by LARRYHOELTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Aug 21, 2023 -

Shottenkirk Ford Granbury responded

LARRYHOELTING, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 20, 2023

Fast,efficient, effective and friendly. I would recommend them in a heartbeat. Makes me glad that I drive a Ford! More

by DRJONATHANWILSON18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Shottenkirk Ford Granbury responded

DRJONATHANWILSON18, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

August 18, 2023

Would not recommend. So our 2023 F150 had an issue with the AC which has been common in the last few year models as well. As we drove home after the truck was returned to More

by CLEE1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
We can not remember the name of our sales guy but he was a great sales rep, he deserves better than Shottenkirk, Randy Barbee
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Aug 21, 2023 -

Shottenkirk Ford Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-886-4966 at your convenience.

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