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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,252 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,252 reviews

September 10, 2023

Everyone was very nice and ready to help us with our concerns on the truck! More

by JUSTIN.COCKERELL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
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Sep 11, 2023 -

Shottenkirk Ford Granbury responded

JUSTIN.COCKERELL19, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 10, 2023

Wendell was awesome! He worked me in although I did not have an appointment as I was traveling from out of town! The service bay was clean and organized and staff were ni More

by Rkosquare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Sep 11, 2023 -

Rkosquare responded

Thank you Wendell!

September 10, 2023

Melissa took personal interest in getting our truck fixed and back to us. She kept us informed of the progress of parts and time to do the repairs. More

by EDIESHACK54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Shottenkirk Ford Granbury responded

EDIESHACK54, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 08, 2023

Good service, shuttle was good, detail was great! Oil change and tire rotation was done. More

by dgmcclendon48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis
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Sep 11, 2023 -

Shottenkirk Ford Granbury responded

dgmcclendon48, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 07, 2023

Fast great service. People were fantastic and helpful. We will return for future servicing.. thanks More

by barkerlf2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makaylynn Davis
Report | Print
Sep 08, 2023 -

Shottenkirk Ford Granbury responded

barkerlf2009, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 06, 2023

My Ford Focus had the Ford transmission control board problem. It took 4 weeks to get the parts from Ford but Randy kept me UpToDate on the delivery quickly scheduled installed when it arrived. I am More

by walangley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Sep 08, 2023 -

Shottenkirk Ford Granbury responded

walangley1, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 05, 2023

Car sat for 3 months due to the part needed was being upgraded and new part wasn’t ready. Squirrels or rats started eating wires under hood while car sat for 3 months. Not very happy with the above but More

by Chaberman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hudson
Report | Print
Sep 06, 2023 -

Shottenkirk Ford Granbury responded

Chaberman, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

September 04, 2023

Very Courteous- informative and kep me updated on my oil change and recall time frame More

by THOOVER227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Shottenkirk Ford Granbury responded

THOOVER227, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 02, 2023

All people are very courteous and helpful. I always appreciate made to feel welcome. DonC More

by DNR
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Sep 06, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 01, 2023

We had our car two days before it was in service. Even though I am pretty upset about that, Melissa took great care of us. She has bent over backwards for us. More

by Msmallwood
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Shottenkirk Ford Granbury responded

Msmallwood, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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