Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,248 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
Contact Dealership

4950 E US Hwy 377

Granbury, TX

76049

Directions

By Type

Showing 1,248 reviews

October 11, 2023

Brought vehicle in for state inspection & it failed. Melissa Cates, Service Manager, fetched & installed required part In & out in 30 minutes. Now, that’s Good Service. More

by STANMETCALF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Shottenkirk Ford Granbury responded

STANMETCALF, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 07, 2023

They are very nice people and great at their job. I will be back doon More

by wizliz2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Oct 09, 2023 -

Shottenkirk Ford Granbury responded

wizliz2007, thank you for sharing your experience with us. We appreciate your feedback!

October 07, 2023

Wendell was a great communicator. Responsive and helpful. Receptionist who takes payments is also awesome. I really appreciate them.both. More

by DEBRA.FLORENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Oct 09, 2023 -

Shottenkirk Ford Granbury responded

DEBRA.FLORENCE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 05, 2023

Awful, horrible, I don’t want to go back. I would never buy a new car here because of service department. More

by CGCSTCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Barbee
Report | Print
Oct 06, 2023 -

Shottenkirk Ford Granbury responded

Thank you for taking the time to leave an honest review. While we are so sorry to hear that you are unhappy with your experience, we are always looking for opportunities to improve, and your comments will help us do just that. We would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 when you can.

October 03, 2023

charles did an amazing job. will definitely be back. everything went very smoothly, and quickly More

by RAENI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Shottenkirk Ford Granbury responded

RAENI, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 01, 2023

I took my truck in for a recall on the rcamera's. I also hade to purchase a mirror for my driver side door and was going to have it installed elsewhere to cut cost of labor. Upon arrival the tech ins More

by HOLYWOOD72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 01, 2023

Melissa is amazing! She was such an wonderful help and made our horrible situation bearable! More

by Msmallwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 01, 2023

They did a great job getting my car in and out. They did the recalls on my Mustang. They dropped me off and picked me up when it was finished. Great people. GREAT SERVICE!!! More

by mel.beggs502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

mel.beggs502, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 30, 2023

Employees were friendly and knowledgeable about the service I was having done. The hourly rate was a little steep but other than that the service was great. More

by Monty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Williams, Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis, Collin Baker, Doyle Maynard
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Monty, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 30, 2023

Clean and did a good job. BUT my appointment was not on the books, eventhough I got a reminder. More

by Bonnietholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makaylynn Davis
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Bonnietholmes, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

1
...
55
56
57
...
125