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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,248 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,248 reviews

October 28, 2023

Randy in the service department has always been very helpful and personable. We have had our car in there twice in the last few weeks and are satisfied with the results so far. More

by IVESDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy - cashier, Randy Barbee
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Oct 31, 2023 -

Shottenkirk Ford Granbury responded

IVESDE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 27, 2023

Service advisor Melissa C. very efficient and pleasant to work with. Will take care of you. More

by DTURNER1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 27, 2023

It was good went if for simple maintenance service, it was done quickly and timely. More

by SGFSERVICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
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Oct 31, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 27, 2023

First time in dealership. Customer service was excellent from the service department to accounting. Took great care of my car. More

by Ldflanagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray, Randy Barbee
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Oct 31, 2023 -

Shottenkirk Ford Granbury responded

Ldflanagan, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 26, 2023

James was a great sales rep and helped me through out all my inquiries and delays during the buying process. He was amazing and very well versed in all aspects of information. He never tried to up sale me an More

by WALTER.TORRES
Recommend Dealer
Yes
Employees Worked With
James Gustafson
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Oct 31, 2023 -

Shottenkirk Ford Granbury responded

WALTER.TORRES, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

October 26, 2023

Work was done in a timely manner. Service rep was very helpful. I will return if there are any more problems. More

by Peter
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
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Oct 31, 2023 -

Shottenkirk Ford Granbury responded

Peter, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 26, 2023

Only reason I will use this dealer is because of Wendell if not for him I would not More

by Dswindlejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
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Oct 31, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 25, 2023

Melissa and her team were great! Very fast and professional service! I would definitely recommend. More

by bradyshanegreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Shottenkirk Ford Granbury responded

bradyshanegreen, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 24, 2023

I've had my vehicle at Shottenkirk on a couple occasions and have been very pleased with the work that has been performed! I'll continue to take my vehicle there for all it's maintenance needs. More

by Mr. F-150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Oct 25, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 23, 2023

I had my engine replaced under warranty (diesel should last longer than 55k, but that’s on Ford). Melissa would always return my texts or calls promptly. She would not always have good news but she tried More

by rogerwedige
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Shottenkirk Ford Granbury responded

rogerwedige, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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