Shottenkirk Ford Granbury

Melissa was very helpful. There was an issue with my last service and Melissa made sure it was addressed to my satisfaction and double checked to ensure the issue wouldn’t ha There was an issue with my last service and Melissa made sure it was addressed to my satisfaction and double checked to ensure the issue wouldn’t happen again. More

The Shottenkirk team did a great job taking care of our new car when it had an unexpected issue. Natalie was an amazing service advisor and kept us informed the whole way. She went the extra mile to coordi new car when it had an unexpected issue. Natalie was an amazing service advisor and kept us informed the whole way. She went the extra mile to coordinate with Ford and even helped us get a rental car while the car was being worked on. We have found our new home for service on our Ford! More

She took care of my situation! I appreciate her help in getting my truck in quickly. I appreciate her help in getting my truck in quickly. More

Melissa was very courteous and professional. The service provided was in a timely manner with no problems detected with my vehicle. The service provided was in a timely manner with no problems detected with my vehicle. More

Very positive experience with the sales rep, Keegan. He was helpful and honest through my buying experience. He was helpful and honest through my buying experience. More

Service is always there when I'm need them We have to schedule an appointment. Time is good. Always do what they say. schedule an appointment. Time is good. Always do what they say. More

Were able to help resolve a long standing issue between several dealerships and our warranty repairs. Repaired and offered service on our vehicle that went above what they had to do! several dealerships and our warranty repairs. Repaired and offered service on our vehicle that went above what they had to do! More

I was very satisfied with the service to my vehicle. I had to have my rear brakes replaced. Randy my service advisor actually called me to let me know that my rotors needed to be replaced and then estim I had to have my rear brakes replaced. Randy my service advisor actually called me to let me know that my rotors needed to be replaced and then estimated when I would get my car back. Randy then called me back to advise that they would suggest I get a front end alignment. As long as they've been servicing my vehicle it had never had one. So I accepted his recommendation on that also. While I had my vehicle scheduled I also had them do a full detail on my car. It smells brand new and it looks wonderful. I'm very happy with Randy and I love Kathy at the checkout . I wouldn't go to any other dealer. They not only took me home but they also picked me up to bring me back to the dealership. Customer service is very important to them and it shows More

Very easy to work with. Natalie Hespe took good care of us and made sure that the problem with our truck was fixed. She kept us updated as to the status of part orders. Woul Natalie Hespe took good care of us and made sure that the problem with our truck was fixed. She kept us updated as to the status of part orders. Would definitely recommend this dealership to our family and friends. More

The service was great the only bad thing was the wait to have the work done. Needed to have a tire patched took over 2 hours. have the work done. Needed to have a tire patched took over 2 hours. More