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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,248 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
Contact Dealership

4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,248 reviews

November 18, 2023

Melissa did a great job receiving our truck, listening to me list the items I needed fixed, providing me with an estimate and having my truck back on the road later that day. More

by cmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 17, 2023

Needed to get a recalled part replaced. Was super nervous because anything with vehicles stresses me out. Everyone was super helpful from the moment I drove on the lot (and went to the wron More

by Kaela.Josiah.0923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis
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Nov 20, 2023 -

Shottenkirk Ford Granbury responded

Kaela.Josiah, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 17, 2023

Service was professional friendly well done . I was very pleased when I got my Vehicle back. Thank you. More

by Elandrile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Hespe
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Nov 19, 2023 -

Shottenkirk Ford Granbury responded

Elandrile, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 17, 2023

Randy was prompt, courteous and there were no problems. Waiting area is comfortable and accommodating. More

by Mikegoodrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Nov 20, 2023 -

Shottenkirk Ford Granbury responded

Mikegoodrich, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

November 16, 2023

Melissa and her team were fantastic! I appreciate the communication and assistance throughout the process of getting my truck in and repaired More

by APsurveyor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 15, 2023

Both times I've been here , they have been awesome with their customer service. Ryan is on top of things. More

by brian9929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
Report | Print
Nov 16, 2023 -

Shottenkirk Ford Granbury responded

brian9929, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 15, 2023

I was able to schedule an appointment and have my oil changed and tires rotated all in one day. The service rep was very courteous, friendly and informative. More

by T.ROBINETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
Report | Print
Nov 16, 2023 -

Shottenkirk Ford Granbury responded

T.ROBINETT, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 14, 2023

Worst customer service ever even though I’ve purchased 2 new vehicles when it was Mike Brown Ford. Have been there 5 times because no one will return calls. Last trip Ms Cates promised I would receive my ch More

by ttsenior58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Cates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
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Nov 14, 2023 -

Shottenkirk Ford Granbury responded

{{customer_first_name}}, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

November 14, 2023

Scheduled appointment was completed on time. Estimate provided was accurate fair and to my satisfaction More

by hollyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy that picked me up
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Nov 15, 2023 -

Shottenkirk Ford Granbury responded

hollyp, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 14, 2023

The team at Shottenkirk Ford did a great job helping me find the vehicle I wanted, I greatly appreciated their professionalism and look forward to dealing with them in the future!! Great service goes a lon More

by Angie Balcar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coleman, Serena, Bo, Doyle Maynard
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Nov 14, 2023 -

Shottenkirk Ford Granbury responded

Angie Balcar, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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