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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,248 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,248 reviews

November 29, 2023

Truck was dripping oil from the front cross member. Truck was dropped off freshly washed, when picked up front right fender covered with oil, hand prints on top of drivers door. Strong smell of diesel More

by PAULOSTRENGA
Recommend Dealer
No
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Nov 30, 2023 -

Shottenkirk Ford Granbury responded

PAULOSTRENGA, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

November 29, 2023

Ryan is a great Service Advisor. Gave us guidance on solving a tire cupping issue. Much more convenient and personable experience than “big city” dealers. Others wanted vehicle most More

by Davekjose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist was very gracious and welcoming as well!, Ryan Hudson
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Nov 30, 2023 -

Shottenkirk Ford Granbury responded

Davekjose, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 28, 2023

Outstanding, on time service. Service writer kept me informed on the status of the work being performed. More

by Lyned62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
Report | Print
Nov 28, 2023 -

Shottenkirk Ford Granbury responded

Lyned, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

November 28, 2023

Everyone was great and very kind a great team they work great together I will be coming back thank you and you have a very blessed day More

by millsjimmy914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 27, 2023

Ryan was great. Please go to Shottenkirk Ford Granbury for all your Ford Needs. Great sales department as well. More

by CHARLESDBROCKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Williams, Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis, Collin Baker, Doyle Maynard
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Nov 28, 2023 -

Shottenkirk Ford Granbury responded

CHARLESDBROCKMAN, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 26, 2023

Randy was awesome! I was in and out in less than an hour. I will be coming back here for every service I need. More

by MASONTRUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
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Nov 28, 2023 -

Shottenkirk Ford Granbury responded

MASONTRUSSELL, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 26, 2023

Did a great job on getting us the car we want. One suggestion we were told the vehicle has features of the 304a Stealth package when it was the 303A Stealth package. Biggest difference was engine More

by WATTENBARGER84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Gustafson, Blake Garrett, Dalton Stidham, Chris Green, Logan Gartner
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Nov 28, 2023 -

Shottenkirk Ford Granbury responded

WATTENBARGER, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 26, 2023

Thank you. Much better experience this time. Just need to ensure better communication when someone is out. Thx More

by nationalsfan05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 26, 2023

Less than an hour . Good service and I'll see ya next time . Thank you More

by JFRAZER192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
Report | Print
Nov 28, 2023 -

Shottenkirk Ford Granbury responded

JFRAZER, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

November 25, 2023

5!!!!! So thankful for your assistance on a major pinch and would most highly recommend the Service Dept at this Dealership! Melissa, Wendell, and Ryan were most awesome to work with and kept us informed t More

by Iowaaggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Ryan Hudson
Report | Print
Nov 29, 2023 -

Shottenkirk Ford Granbury responded

Iowaaggie, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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