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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,240 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,240 reviews

November 26, 2023

Less than an hour . Good service and I'll see ya next time . Thank you More

by JFRAZER192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
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Nov 28, 2023 -

Shottenkirk Ford Granbury responded

JFRAZER, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

November 25, 2023

5!!!!! So thankful for your assistance on a major pinch and would most highly recommend the Service Dept at this Dealership! Melissa, Wendell, and Ryan were most awesome to work with and kept us informed t More

by Iowaaggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Ryan Hudson
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Nov 29, 2023 -

Shottenkirk Ford Granbury responded

Iowaaggie, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 24, 2023

Service advisor and technician were great! Ryan Hudson has always been very helpful. Highly recommended. More

by snroberts1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
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November 23, 2023

Visited the dealership a week prior to coming in to purchase. Met with William Mooney, your sells rep and had a conversation about what I was looking for. When I called back and told Williams which v More

by hankwurtz909
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Mooney, Serena, Doyle Maynard
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Dec 10, 2023 -

Shottenkirk Ford Granbury responded

hankwurtz, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 23, 2023

They've all been professional, knowledgeable, helpful, and kind. I couldn't have asked for a better experience. More

by Michelle M
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson, Ryan Hudson
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Dec 10, 2023 -

Shottenkirk Ford Granbury responded

Michelle M, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 23, 2023

Problem did not get fixed My transmission issue did not get fixed .I feel that the sales department screwed me . More

by Wwebbjr73
Recommend Dealer
No
Employees Worked With
Idk - problem did not get fixed
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Nov 23, 2023 -

Wwebbjr73 responded

The sales department (some of the sales men )are not very honest.They told me I didn’t have a warranty when in fact there was.The paper work says no warranty . I contacted Ford manufacture & was informed there was a warranty .Having transmission problems , did not get fixed!

November 22, 2023

Quick on time service , all personnel were very friendly. The waiting area was also very nice especially the coffee machine. More

by Ptoomey48
Recommend Dealer
Yes
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Dec 10, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 21, 2023

Melissa in service was very nice and helpful, 1st time service on my new truck. Will be taking future service to them. More

by stevedoss07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Shottenkirk Ford Granbury responded

stevedoss, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 21, 2023

Ryan was quick to get my vehicle in and get it serviced with extremely fast turnaround. I talked to other Ford dealers in Dallas Fort Worth and they wanted my vehicle for several weeks. Ryan was able to ge More

by john.imre
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson, Ryan Hudson
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Nov 22, 2023 -

Shottenkirk Ford Granbury responded

john.imre, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 21, 2023

Waiting on call back for a part that I was told would be available in a 'couple of days'. Going on 2 weeks and no call back. I did call to check and no one has followed up More

by CTHOMAS.TX
Recommend Dealer
No
Employees Worked With
Service department
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Nov 22, 2023 -

Shottenkirk Ford Granbury responded

CTHOMAS, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

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