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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,249 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,249 reviews

December 04, 2023

Melissa was great. She did the research on our extended warranty and saved us money More

by markgoodrick1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Shottenkirk Ford Granbury responded

markgoodrick, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

December 03, 2023

Great service. You got to be kidding me??... the service & sales team were great!!! More

by Ken_turpin
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Dec 04, 2023 -

Shottenkirk Ford Granbury responded

Ken_turpin, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 02, 2023

I was very pleased with the service I got from Randy. He kept me well informed and every was completed on time. Thank you. More

by Kstenbe99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
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Dec 02, 2023 -

Kstenbe99 responded

Service was excellent.

December 01, 2023

Overall good. I would just like a few more updates so that I know if I need to keep / or how long I need to keep my rental. Or if my extended warranty claim was ap More

by rtjjohnsons
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Dec 04, 2023 -

Shottenkirk Ford Granbury responded

rtjjohnsons, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

December 01, 2023

Melissa, service manager, was professional and ensured I was updated on my service. One of the best Ford service departments I have dealt with. More

by Matthew McCaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Shottenkirk Ford Granbury responded

Matthew McCaul, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 30, 2023

Melissa and the team at Shottenkirk Ford were amazing! They kept me updated and provided great service. More

by Krenson6481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
Report | Print
November 30, 2023

Everything went well the service is good and service at check in was real good More

by Mike ciulla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Dec 01, 2023 -

Shottenkirk Ford Granbury responded

Mike ciulla, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

November 30, 2023

Everything went as I expected! Truck oil change was done in a timely fashion and inspection was good! More

by ALAN.AINSWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee, Ryan Hudson
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Nov 30, 2023 -

Shottenkirk Ford Granbury responded

ALAN.AINSWORTH, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 30, 2023

Randy did a great job replacing my batteries in a timely manner and was very courteous More

by Longhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee, Makaylynn Davis
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Dec 01, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 30, 2023

Truly the most helpful and understanding dealership I have dealt with. Great salesmen and great service advisors. Will definitely be doing more business with them in the future. More

by kadefuller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will and Doyle , Ryan Hudson
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Dec 01, 2023 -

Shottenkirk Ford Granbury responded

kadefuller, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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