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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,252 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
Contact Dealership

4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,252 reviews

December 17, 2023

The people were very friendly and helpful They got the job done in a very short time More

by LYNN.PARNELL
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Dec 17, 2023 -

Shottenkirk Ford Granbury responded

LYNN.PARNELL, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

December 17, 2023

Tire rotation with no pressure check, had to have tire filled elsewhere. Picked my vehicle up without a wash, every other dealership does that when having your vehicle serviced More

by LISAMONTGOMERY325
Recommend Dealer
No
Employees Worked With
Melissa Cates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Dec 17, 2023 -

Shottenkirk Ford Granbury responded

LISAMONTGOMERY, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

December 17, 2023

With an important trip to visit new great grand babies, Melissa analyzed which maintenance items were 'Must complete' and which could wait. Then an obvious, last minute, 'must do ' arose and she made it ha More

by STANMETCALF
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Dec 17, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 16, 2023

Vehicle is always serviced quickly. Employees are courteous and helpful with updates on the progress to completion. More

by CDOBBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis
Report | Print
Dec 17, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

December 15, 2023

Super courteous and professional people. I had a great experience and will come back for sure More

by Mfartura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

December 14, 2023

First time customer at Shottenkirk Ford Service center. Was promptly greeted and received excellent service as well as recommendations from Melissa. Will be bringing our other Ford vehicle by for service More

by wfadale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 14, 2023

The people at Shotenkirk Ford are a pleasure to work with. Friendly and helpful folks. More

by CARLAGARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
Report | Print
Dec 15, 2023 -

Shottenkirk Ford Granbury responded

CARLAGARTMAN, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

December 14, 2023

I was very impressed your service department and Randy was excellent at communication and taking care of my issues. More

by Sba4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Dec 15, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 11, 2023

Randy in service did a lot of extra work for both my wife’s Expedition and my F-150. More

by blankdoc49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
December 09, 2023

Great accommodation in setting a 'customer waiting' appt Convenient, courteous and thoughtful Will come back for service More

by Davekjose
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson, Ryan Hudson
Report | Print
Dec 10, 2023 -

Shottenkirk Ford Granbury responded

Davekjose, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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