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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,249 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
Contact Dealership

4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,249 reviews

December 24, 2023

Randy, Wendell and Melissa were very helpful and kept me informed as to what was going on each step of the way. Even with unexpected sickness I was kept in the loop. Each one should receive some kind of com More

by Longhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis
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Dec 26, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 23, 2023

Appointment drop off flawless and all were professional. Ryan, service advisor was great. Communication from his cover person was less than stellar when Ryan was off work. Ryan apologized but shouldn’t hav More

by Dogcop70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
Report | Print
Dec 26, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

December 22, 2023

I’ve historically used independent shops for my routine maintenance but i take both of my Fords here as I believe it’s worth it. They are competitive, quick, reliable and have solid communication. I’ve bee More

by fsixtini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Dec 26, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

December 20, 2023

My appointment was for 0700 and I was checking in by 0701 and my oil change/tire rotation was complete prior to 0815. Much improved over my last visit, thank you. More

by timothy.w.harris64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
December 19, 2023

Good good good good good Good good good good good Good good good good good More

by Kahuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Dec 20, 2023 -

Shottenkirk Ford Granbury responded

Kahuna, thank you for sharing your experience with us. We appreciate your feedback!

December 18, 2023

Wendell was fantastic. I needed a couple of tires and some brake work. Got it all done in one shot, with a shorter wait time than promised. More

by dilan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Dec 19, 2023 -

Shottenkirk Ford Granbury responded

dilan, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 18, 2023

Friendly, receptive to customer concern and direction, resulting in a job well-done with all concerns addressed. More

by Daner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Shottenkirk Ford Granbury responded

Daner, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

December 17, 2023

Tire rotation with no pressure check, had to have tire filled elsewhere. Picked my vehicle up without a wash, every other dealership does that when having your vehicle serviced More

by LISAMONTGOMERY325
Recommend Dealer
No
Employees Worked With
Melissa Cates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Dec 17, 2023 -

Shottenkirk Ford Granbury responded

LISAMONTGOMERY, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

December 17, 2023

The people were very friendly and helpful They got the job done in a very short time More

by LYNN.PARNELL
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Dec 17, 2023 -

Shottenkirk Ford Granbury responded

LYNN.PARNELL, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

December 17, 2023

With an important trip to visit new great grand babies, Melissa analyzed which maintenance items were 'Must complete' and which could wait. Then an obvious, last minute, 'must do ' arose and she made it ha More

by STANMETCALF
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Dec 17, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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