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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,252 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,252 reviews

January 10, 2024

Worst experience. 3 days to install toolbox/fuel cell. Received 2 free oil changes due bad service from techs. Went and did oil change. After driving off from oil and More

by Slatonbs
Recommend Dealer
No
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Jan 11, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

January 10, 2024

Natalie was great at keeping me in the loop during the repair process. For once I didn't have to call on my own to get an update. She called and left me a message letting me know what was going on and wha More

by chdgrhm429
Recommend Dealer
Yes
Employees Worked With
Natalie
Report | Print
Jan 11, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 10, 2024

Drive shaft failed. Dealership was nice enough to give me loaner cars but when my vehicle was finally 'done' it still has a vibration and no actual solution to be found. More

by STEPHENIRWIN300
Recommend Dealer
No
Employees Worked With
Melissa Cates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Jan 11, 2024 -

Shottenkirk Ford Granbury responded

STEPHEN, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

January 08, 2024

Excellent and friendly staff! ! Worked at making a sale and stayed late to close the deal. More

by davidgibbs5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis, Collin Baker
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Jan 08, 2024 -

Shottenkirk Ford Granbury responded

david, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

January 07, 2024

Friendly. Thorough. Was told about condition of my tires.Only wish I could have used a credit card instead of cash. More

by Janet capra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
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Jan 08, 2024 -

Shottenkirk Ford Granbury responded

Janet, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 07, 2024

Randy takes great care of us. We appreciate his friendly professionalism and honesty. Happy that our Lincoln can be serviced here. More

by Sydge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
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Jan 08, 2024 -

Shottenkirk Ford Granbury responded

Sydge, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 06, 2024

Shottenkirk Ford is the best. Friendly, helpful, trustworthy and very efficient. I highly recommend this company. More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
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Jan 08, 2024 -

Shottenkirk Ford Granbury responded

Tracy, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

January 04, 2024

Our service advisor, Melissa, was awesome. She made sure our problem was resolved. She cared. More

by TMills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2024 -

Shottenkirk Ford Granbury responded

TMills, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 01, 2024

Service department was welcoming and eager to provide scheduled work. Location is easily accessible and performed scheduled service in expected timeline. More

by jmcmeans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
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Jan 02, 2024 -

Shottenkirk Ford Granbury responded

jmcmeans, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 30, 2023

Ryan was extremely helpful and answered all of my questions, even the ones that had nothing to do with my visit. More

by GannOliv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
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Jan 02, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

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