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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,252 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,252 reviews

January 11, 2024

The van I purchased is fine. I did encounter a problem that was not resolved. When the sales team was putting a payment together I specifically told them I did not want the servi More

by BYGMYKE63136
Recommend Dealer
No
Employees Worked With
Ryan Hudson, Ryan Hudson
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Jan 14, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

January 11, 2024

They where fast and friendly I had no issues with them and would definitely be going back to get my car serviced there again More

by dylanwatson2163
Recommend Dealer
Yes
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Jan 14, 2024 -

Shottenkirk Ford Granbury responded

dylan, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 11, 2024

Excellent prompt service car was finished ahead of schedule Shop was clean and my vehicle was cleaned as well More

by phorton3
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Jan 11, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

January 11, 2024

Melissa was knowledgeable and the shop was efficient in getting my truck in and out More

by Jpilg93
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Jan 14, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 11, 2024

In and out They did a complete inspection of my vehicle and reported back nothing needed repair. This showed integrity since this is a twelve year old vehicle. More

by GRC
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Jan 11, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 11, 2024

Not much help Leave my truck all day and get nothing done That's enough No More

by JBARJTIMMONS
Recommend Dealer
No
Employees Worked With
Melissa Cates
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Jan 11, 2024 -

Shottenkirk Ford Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-886-4966 and ask for one of our managers.

January 10, 2024

Great customer care Everyone has done the best possible job from my experience from Sales to Service. Always timely with service and oil changes. More

by THOOVER227
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson, Ryan Hudson
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Jan 11, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 10, 2024

I had been waiting for parts on some recalls and when I called to check if parts were available, they took it right in and fixed everything! I also need son fuel additive and asked if the could help me and More

by AGGIEBURTON0916
Recommend Dealer
Yes
Employees Worked With
His name was Randy. The man that picked me up was Austin. Both very nice and helpful.
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Jan 11, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 10, 2024

Service advisor got me checked in, serviced, and checked out quickly and efficiently. Fill-in advisor covering for Wendell when I arrived was efficient as well. More

by FREECOMPANIER
Recommend Dealer
Yes
Employees Worked With
Wendell Gray, Wendell Gray
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Jan 11, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 10, 2024

Always very professional and don't waste any time I would highly recommend. Never had a bad experience More

by MASONTRUSSELL
Recommend Dealer
Yes
Employees Worked With
Randy
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Jan 11, 2024 -

Shottenkirk Ford Granbury responded

MASON, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

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