Shottenkirk Ford Granbury

Wendell and his team took great care of me! I called on a Friday, got in the following Monday, had a diagnosis on Tuesday, and got it back the following Wednesday after ordering parts and major I called on a Friday, got in the following Monday, had a diagnosis on Tuesday, and got it back the following Wednesday after ordering parts and major repairs. I also had rear brakes replaced and they worked with me on the cost of labor. When I went to pay out, the clerk thought to check if I had Ford bucks saved up and I had more than enough to cover the brake job. Everything else was under warranty. Excellent work, excellent service! More

Great service yesterday they looked at my cover and fixed the wire that was loose. the wire that was loose. More

Great sales team to work with with no pressure to make a purchase throughout the process. I would definitely recommend Shottenkirk purchase throughout the process. I would definitely recommend Shottenkirk More

Was good service only thing is about the towing I was told I didn't have to pay but because my van had over 60 thousand miles on hey would pay for the towing told I didn't have to pay but because my van had over 60 thousand miles on hey would pay for the towing More

Very quick and friendly service, in and out in about 45 minutes with no appointment for my first service. minutes with no appointment for my first service. More

Greeted Quickly on service drive, maintenance performed and quick and easy cashier experience. Comfortable waiting area. and quick and easy cashier experience. Comfortable waiting area. More

Great service Thank you Randy for your prompt service and communication. Have a great day. and communication. Have a great day. More

UPDATE: The GM Brett did call me back twice. He did what he said he was going to do. Although he and the dealership didn't feel that they did anything wrong, he did at least listen to my concer He did what he said he was going to do. Although he and the dealership didn't feel that they did anything wrong, he did at least listen to my concerns and looked into the situation. He met me halfway with what I was asking for and is giving me back my down-payment and 3 free oil changes. He at least cared that I felt I was wronged and did what he felt was right. I won't buy from the dealership again, but if you choose to, just be sure to do your homework. BEWARE OF THIS DEALERSHIP! I came here just to look for a car and had a pushy sales manager who swindled me. I was not told my "new" car was a loaner. My sales rep was very nice, but neither party informed me this was a loaner. Why is this important? Because myself as well as a few of my close friends and a coworker that used to sell cars, all confirmed they have to disclose that the car is a loaner. On top of that myself and friends that have all bought loaner cars, each got 10k off the MSRP. The GM won't call me back. Bryan talked to me after I came up to dealership and said no, we don't have to disclose that and it's not normal to mark the car down. Weird bc that's what's happened to everyone else I've talked to.He didn't even try to hear me out and kept cutting me off. This dealership has had a bad name for a while but I had heard it's getting better so I gave them shot. Learned my lesson. I'll never do business with them ever again. On top of that, I'm already having to wait to get repairs done on my "new" car. Don't trust what they say. Do your research. I was overcharged $5k and they acted like it was deal. Do yourself a favor and go to Weatherford or fort worth. More

The service was amazing. Josh and Hunter went above and beyond. I highly recommend getting your next vehicle here Josh and Hunter went above and beyond. I highly recommend getting your next vehicle here More

Car was not ready when informed that it was. It was still on the rack with the hood up. Waited about another 15 min. The stop watch does not help. Service people need not get into vehicle w It was still on the rack with the hood up. Waited about another 15 min. The stop watch does not help. Service people need not get into vehicle with oily / greasy shoes. More