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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,249 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,249 reviews

February 07, 2024

The sales lady Kat was very courteous and helpful. bwent out of her way to help with apps. More

by stevemreams
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kat
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Feb 08, 2024 -

Shottenkirk Ford Granbury responded

steve, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

February 07, 2024

Advertising the car price without the 'non-negotiable premium package' added is wrong. It's a disrespectful thing to do to a customer. I drive 2 hours just to find out the car is 'non-negotiably' $1995 m More

by SIMOJR22
Recommend Dealer
No
Employees Worked With
Quinlan Case
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Feb 08, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

February 05, 2024

Very prompt service. Service department was ready when I arrived work was done quickly, and the service attendant was very courteous. More

by BBARTL32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makaylynn Davis
Report | Print
Feb 06, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 05, 2024

Efficient Kind and knowledgeable very help I will be back for service in the future More

by anniereilly1947
Recommend Dealer
Yes
Employees Worked With
Not sure, young lady in scheduling. I can in for oil chang and inspection
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Feb 06, 2024 -

Shottenkirk Ford Granbury responded

annie, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

February 05, 2024

They listened to my concerns and was able to find someone to fix my car correctly More

by LINDSAY96882017
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Feb 06, 2024 -

Shottenkirk Ford Granbury responded

LINDSAY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 05, 2024

keegan ivan’s was amazing, He worked with My husband and I to get us into exactly what we wanted. Everyone there was great, We had an excellent experiences overall. More

by LINDSAY96882017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keegan ivan’s , Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis, Collin Baker
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Feb 06, 2024 -

Shottenkirk Ford Granbury responded

LINDSAY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 04, 2024

Outstanding dealer. Very helpful. Honest and upfront. They made it easy for me to find a good deal and my purchase. More

by jameskelly0495
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter
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Feb 05, 2024 -

Shottenkirk Ford Granbury responded

james, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 03, 2024

Great service yesterday they looked at my cover and fixed the wire that was loose. More

by JBYRD03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 03, 2024

Great sales team to work with with no pressure to make a purchase throughout the process. I would definitely recommend Shottenkirk More

by jbm5657
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl, Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis, Collin Baker
Report | Print
Feb 05, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 03, 2024

Wendell and his team took great care of me! I called on a Friday, got in the following Monday, had a diagnosis on Tuesday, and got it back the following Wednesday after ordering parts and major More

by smitch1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Feb 05, 2024 -

Shottenkirk Ford Granbury responded

Shottenkirk Ford Granbury, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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