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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,252 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,252 reviews

February 12, 2024

Great service, and they listened to what I needed. I would definitely come back! Thank you Carl at Shottenkirk Ford! More

by rosalie lagace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Greene, Carl Raupe
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Feb 13, 2024 -

Shottenkirk Ford Granbury responded

rosalie, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

February 10, 2024

Took care of the problem at the price they quoted though it took longer then expected More

by YANCEYJANE66
Recommend Dealer
Yes
Employees Worked With
Wendell Gray, Wendell Gray
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Jul 04, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

February 08, 2024

Warranty recall work completed in a timely manner as promised by the service person. Car was not washed because the lack of “runners” but service person took it upon himself to run the car through the w More

by jkduhe
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
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Feb 09, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 07, 2024

The sales lady Kat was very courteous and helpful. bwent out of her way to help with apps. More

by stevemreams
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kat
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Feb 08, 2024 -

Shottenkirk Ford Granbury responded

steve, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

February 07, 2024

Advertising the car price without the 'non-negotiable premium package' added is wrong. It's a disrespectful thing to do to a customer. I drive 2 hours just to find out the car is 'non-negotiably' $1995 m More

by SIMOJR22
Recommend Dealer
No
Employees Worked With
Quinlan Case
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Feb 08, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

February 05, 2024

Very prompt service. Service department was ready when I arrived work was done quickly, and the service attendant was very courteous. More

by BBARTL32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makaylynn Davis
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Feb 06, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 05, 2024

Efficient Kind and knowledgeable very help I will be back for service in the future More

by anniereilly1947
Recommend Dealer
Yes
Employees Worked With
Not sure, young lady in scheduling. I can in for oil chang and inspection
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Feb 06, 2024 -

Shottenkirk Ford Granbury responded

annie, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

February 05, 2024

They listened to my concerns and was able to find someone to fix my car correctly More

by LINDSAY96882017
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Feb 06, 2024 -

Shottenkirk Ford Granbury responded

LINDSAY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 05, 2024

keegan ivan’s was amazing, He worked with My husband and I to get us into exactly what we wanted. Everyone there was great, We had an excellent experiences overall. More

by LINDSAY96882017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keegan ivan’s , Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis, Collin Baker
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Feb 06, 2024 -

Shottenkirk Ford Granbury responded

LINDSAY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 04, 2024

Outstanding dealer. Very helpful. Honest and upfront. They made it easy for me to find a good deal and my purchase. More

by jameskelly0495
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter
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Feb 05, 2024 -

Shottenkirk Ford Granbury responded

james, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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