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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,252 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,252 reviews

February 26, 2024

Everyone was polite and professional. We were greeted by everyone when we arrived for our appointment. We were very happy with the deal we received, and I purchased the extended warranty More

by Maverick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Greene, Tom Dyer, Josiah Caro
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Feb 27, 2024 -

Shottenkirk Ford Granbury responded

Maverick, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 26, 2024

Came in and they took care of me very fast and with great service. Would recommend their service department! More

by h_brookshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Ryan Hudson
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Feb 27, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 25, 2024

Saturday morning I had 2 dead batteries on my F250. Once I got them jumped and to the dealership the service department went out of there way to make sure I was taken care of and on my way within an ho More

by M Amos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary and Collin(?)
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Feb 26, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 24, 2024

My truck was issue was fixed in a timely manner and the people were friendly More

by taylorgrimes121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Ryan Hudson
Report | Print
Feb 26, 2024 -

Shottenkirk Ford Granbury responded

taylor, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 24, 2024

Excellent service knowledge courious answered all my questions, offered drinks (waters) coffee. Spoke Spanish was more important to me. Professional all the way . More

by caracelia53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rufino Ojeda
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Feb 26, 2024 -

Shottenkirk Ford Granbury responded

cara, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

February 23, 2024

Sometimes people have been going through difficult times. It is nice in this day and age for a business, especially a car dealership, which generally ususlly have a bad reputation. It is nice for them to be More

by BLUEMEANIE70
Recommend Dealer
Yes
Employees Worked With
Carl Raupe, Carl Raupe
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Feb 26, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

February 23, 2024

My repair work was completed quickly and professionally. I was very pleased with my experience. I will definitely use them again. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Feb 23, 2024 -

Shottenkirk Ford Granbury responded

Jim, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 22, 2024

I had an oil change completed and the employees forgot to put the oil dip stick back in. More

by T18J21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendell Gray
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Feb 23, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

February 20, 2024

Better than expected. Everyone I interacted with was friendly and courteous. My service advisor was understanding of my needs and communicated everything to me. More

by buffalojohn95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

February 20, 2024

F150 in their service shop over 3 months because they ordered the wrong part! Called and left voice messages with no return call. I finally when in personal to find out what was going on. More

by txnsky
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendell Gray, Collin Baker
Report | Print
Feb 21, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

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