Shottenkirk Ford Granbury

I just took my 2017 Edge in for its 55,000 mile check up and service which included a new battery. All check points were found to be acceptable the new battery installed, tires aired up and rotated carpeted and service which included a new battery. All check points were found to be acceptable the new battery installed, tires aired up and rotated carpeted floor vacuumed and returned to me in an hour and a half. Thanks to senior discount and Ford points the bill came to $102. More

The whole Shottenkirk Service Department was professional and prompt on addressing my issue with the vehicle I brought to them. and prompt on addressing my issue with the vehicle I brought to them. More

Sales person : Q. The process was very smooth thanks to Q. (I think that's his name.) He was very attentive, honest, and upfront. Q answered every single question The process was very smooth thanks to Q. (I think that's his name.) He was very attentive, honest, and upfront. Q answered every single question we had. He went above and beyond to make sure we had the best deal. We ended up walking out with 2 vehicles instead of one! I would highly recommend Q to anyone looking for a vehicle. Thank you, Q. Financing: Mike. Mike was a great finance manager. He found us the greatest deals for our vehicles, warranty, and price. He was very patient, polite, and very helpful. Thank you, Mike!!! More

Tyler explained everything get me in touch what they were doing with my car got out in the same time he told me you had worked out. Can you get any better than that? He's very polite and informative. doing with my car got out in the same time he told me you had worked out. Can you get any better than that? He's very polite and informative. More

They went above and beyond. Melissa was very helpful with everything that I needed done. Melissa was very helpful with everything that I needed done. More

Excellent Customer Service! I appreciate how I was listened too and all of my needs were met. Awesome experience! I appreciate how I was listened too and all of my needs were met. Awesome experience! More

My visit was the best ford service center most ford service center Don't want to work on motor home even with e 450 motor service center Don't want to work on motor home even with e 450 motor More

Asked for a tire rotation and oil change on a diesel. Was upgraded to different oil change without asking. When asked what the price difference between what I requested and what they did, she didn’t know Was upgraded to different oil change without asking. When asked what the price difference between what I requested and what they did, she didn’t know. Never did get an answer. Asked for my tires to be set at 50 pounds. When I got my truck back none of the tire pressure was adjusted and they mounted my rims on my truck backwards. Polished side in, I Showed them, and they didn’t understand. what they said and should have been an hour and a half ended up being 3 and a half hours. Watched them reinstall my tires and none were torqued. Had to ask them 2 different times to use a torque wrench. More

The people working are really nice. The guy that worked on my truck must not have a fender cover because of the oil and hand prints on the side. The recall called for a wiper arm replac The guy that worked on my truck must not have a fender cover because of the oil and hand prints on the side. The recall called for a wiper arm replacement which was done but the wiper blade blew off 2 miles from dealer. I had to stop and buy a new wiper blade. Don’t know if I’ll be going back. More

Melisa is great and reaching out and keep you in the loop. Repairs are done fast. loop. Repairs are done fast. More