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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,249 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,249 reviews

March 14, 2024

Tyler explained everything get me in touch what they were doing with my car got out in the same time he told me you had worked out. Can you get any better than that? He's very polite and informative. More

by SANDEEGALE1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 15, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 10, 2024

They went above and beyond. Melissa was very helpful with everything that I needed done. More

by Kharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Shottenkirk Ford Granbury responded

Kharris, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

March 09, 2024

Asked for a tire rotation and oil change on a diesel. Was upgraded to different oil change without asking. When asked what the price difference between what I requested and what they did, she didn’t know More

by DANIEL_LEWALLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Cates
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2024 -

Shottenkirk Ford Granbury responded

DANIEL, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

March 09, 2024

Excellent Customer Service! I appreciate how I was listened too and all of my needs were met. Awesome experience! More

by rickhico
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wendell Gray, Josh Greene, Quinlan Case
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Mar 10, 2024 -

Shottenkirk Ford Granbury responded

rickhico, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

March 09, 2024

My visit was the best ford service center most ford service center Don't want to work on motor home even with e 450 motor More

by LARRYBASTIC3936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Baker
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Mar 10, 2024 -

Shottenkirk Ford Granbury responded

LARRY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 09, 2024

The people working are really nice. The guy that worked on my truck must not have a fender cover because of the oil and hand prints on the side. The recall called for a wiper arm replac More

by 2tommywest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

March 08, 2024

Melisa is great and reaching out and keep you in the loop. Repairs are done fast. More

by wmancia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

March 08, 2024

Matt is the best! Excellent service! Charles Brockman is the most amazing sales guy! Highly recommend Shottenkirk. More

by debbietx07
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in service
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Mar 08, 2024 -

Shottenkirk Ford Granbury responded

debbie, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

March 07, 2024

I have had good service in times past with frequent updates on the status of my vehicles service! This time I did not receive frequent updates like before! More

by Rod
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 07, 2024 -

Shottenkirk Ford Granbury responded

Rod, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 06, 2024

Kat found my daughter her dream car and made it a breeze. She's amazing. Would highly recommend Kat More

by Blc79b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kat Brownlee
Report | Print
Mar 06, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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