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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,251 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,251 reviews

March 24, 2024

Matt was knowledgeable and always kept me updated on my vehicle repair. Service was done right and very timely. More

by andrewwherring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Jewett
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Mar 25, 2024 -

Shottenkirk Ford Granbury responded

andrew, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

March 23, 2024

Awesome service staff. I just wish the app would reset after the oil change. Will have to go to manual to figure it out More

by j.wiersema
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
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Mar 25, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

March 23, 2024

All good as always Fast on time good service helpful and I dealership I can trust More

by Mikelive78
Recommend Dealer
Yes
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Mar 25, 2024 -

Shottenkirk Ford Granbury responded

Mike, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

March 23, 2024

Had a great experience. Beau and Mike were awesome. Friendly polite respectful Hope they like the Louisiana boudin. More

by ICE.DUPLECHAIN
Recommend Dealer
Yes
Employees Worked With
Brian Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Curtis
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Jul 06, 2024 -

Shottenkirk Ford Granbury responded

ICE, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

March 22, 2024

I didn't have a lot of time when I came to get my oil changed and tires rotated so I was quite happy when the service department did the work quickly. thanks. More

by Weldon Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Shottenkirk Ford Granbury responded

Weldon, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 21, 2024

Tyler was great with everything I needed and listened to all I said about my truck. Fantastic experience. More

by termaxfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 22, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

March 21, 2024

My service advisor Tyler was very helpful. He listened to my needs and kept me informed on the progress of the work. More

by nramem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 22, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 21, 2024

Charles, Tom, and Mike made my car buying experience really amazing and simple. They were excellent every step of the way! More

by katienlauren17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in finance and the GM Tom!
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Mar 22, 2024 -

Shottenkirk Ford Granbury responded

katien, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

March 20, 2024

I specifically scheduled to have a recall repaired and then added on an oil change. However, when I got there to deliver, my car was told they couldn't repair the recall because they didn't have the tool More

by Mstarkey996
Recommend Dealer
No
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Mar 21, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

March 19, 2024

I just took my 2017 Edge in for its 55,000 mile check up and service which included a new battery. All check points were found to be acceptable the new battery installed, tires aired up and rotated carpeted More

by bdunagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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