Shottenkirk Ford Granbury

Our overall experience at Shottenkirk Ford was good. Beau, Matt Roth and Brian did a great job working with us on our purchase. However, the experience with Mike, the finance representative was one of Beau, Matt Roth and Brian did a great job working with us on our purchase. However, the experience with Mike, the finance representative was one of the worst customer service experiences we ever experienced. He did not stand great us when we entered his office and did not acknowledge my wife’s presence. He never mad eye with either of us until I declined the additional warranty on electronics. At that point he basically looked at me and inferred I was an idiot. He was extremely condescending. He didn’t explain any of the paperwork and just said sign this and write a check for this amount. He did say a a good rest of your day when the transaction was completed but did not thanks or shake hands before we left. I’m have why he was so rude other than the assumption that he was angry because he didn’t make money off us financing the truck or buying additional warranties. My wife was very close to walking away from this transaction because of Mike’s terribly unprofessional performance. More

Fantastic service, all the way from sales to finance. All of my concerns were addressed and handled with care. All of my concerns were addressed and handled with care. More

Very easy to deal with did it all over the phone and got exactly what I was told overall, great dealership exactly what I was told overall, great dealership More

Charles and his manager gave us amazing service. They went above and beyond. We had our 3 young children with us, and they got us in and out! They went above and beyond. We had our 3 young children with us, and they got us in and out! More

Everything was wonderful! Everyone was so patient and kind thank y’all for everything so happy with my purchase ! Everyone was so patient and kind thank y’all for everything so happy with my purchase ! More

Professional, personable, helpful and enjoyable are just a few of the words that can be used to describe the staff at Shottenkirk. I really enjoyed my car buying experience and if I'm ever in the buying mar a few of the words that can be used to describe the staff at Shottenkirk. I really enjoyed my car buying experience and if I'm ever in the buying market again, I would definitely give them my business. More

Matt Jewett and Technician Mike Camp were amazing and got me in and out quick! Would recommend them to anyone! me in and out quick! Would recommend them to anyone! More

My service rep, Matt, the great job. But there were issue With Ford that could not be resolved having to do with the transmission hard down shifting. But there were issue With Ford that could not be resolved having to do with the transmission hard down shifting. More

Received great service. Quick and easy to check in on service drive. Repairs completed and when promised. Quick and easy to check in on service drive. Repairs completed and when promised. More

Shottenkirk Ford has a well stocked dealership with sales associates willing to help get the vehicle you want. associates willing to help get the vehicle you want. More