Shottenkirk Ford Granbury

I have confidence the service will be done quickly and correctly. Nice people with good communication skills. correctly. Nice people with good communication skills. More

Fino was very courteous and professional from start to finish, no pressure he just tried to answer all our questions and make sure we understood everything. Would buy from again. finish, no pressure he just tried to answer all our questions and make sure we understood everything. Would buy from again. More

Melissa is always amazing! Everyone I know with a Ford I refer to her. She is the best! Everyone I know with a Ford I refer to her. She is the best! More

Best experience buying a vehicle in my adult life! Tom, Beau, Mike, and Brian did an amazing job, getting me into my dream Explorer!no hard selling, no unnecessary add ons, just the upmost respect for Tom, Beau, Mike, and Brian did an amazing job, getting me into my dream Explorer!no hard selling, no unnecessary add ons, just the upmost respect for my wants and needs! If y’all are in the market for a vehicle, you cannot go wrong! They have earned my business from here on out! More

Great! Everyone there was friendly, courteous, knowledgeable, and professional. I was very pleased with my auto purchase. My salesperson was very helpful an Everyone there was friendly, courteous, knowledgeable, and professional. I was very pleased with my auto purchase. My salesperson was very helpful and understanding. More

Melissa was very respectful and accommodating, however the service was extremely slow as well as pricy. the service was extremely slow as well as pricy. More

The service center has very friendly and attentive personnel. They got me in and out in the time they had quoted me. personnel. They got me in and out in the time they had quoted me. More

Melissa was very professional and handle our business. Great to work with her and would recommend her for future business Great to work with her and would recommend her for future business More

Melissa was fantastic from the beginning! She was able to diagnose the issue and had my truck repaired in a timely fashion. She was able to diagnose the issue and had my truck repaired in a timely fashion. More

Our overall experience at Shottenkirk Ford was good. Beau, Matt Roth and Brian did a great job working with us on our purchase. However, the experience with Mike, the finance representative was one of Beau, Matt Roth and Brian did a great job working with us on our purchase. However, the experience with Mike, the finance representative was one of the worst customer service experiences we ever experienced. He did not stand great us when we entered his office and did not acknowledge my wife’s presence. He never mad eye with either of us until I declined the additional warranty on electronics. At that point he basically looked at me and inferred I was an idiot. He was extremely condescending. He didn’t explain any of the paperwork and just said sign this and write a check for this amount. He did say a a good rest of your day when the transaction was completed but did not thanks or shake hands before we left. I’m have why he was so rude other than the assumption that he was angry because he didn’t make money off us financing the truck or buying additional warranties. My wife was very close to walking away from this transaction because of Mike’s terribly unprofessional performance. More