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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,240 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,240 reviews

April 07, 2024

Professional, personable, helpful and enjoyable are just a few of the words that can be used to describe the staff at Shottenkirk. I really enjoyed my car buying experience and if I'm ever in the buying mar More

by T.FINCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Raupe
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Apr 08, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

April 07, 2024

Charles and his manager gave us amazing service. They went above and beyond. We had our 3 young children with us, and they got us in and out! More

by CKRIVYANIK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 06, 2024

Matt Jewett and Technician Mike Camp were amazing and got me in and out quick! Would recommend them to anyone! More

by katienlauren17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Jewett
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Apr 08, 2024 -

Shottenkirk Ford Granbury responded

katien, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 04, 2024

My service rep, Matt, the great job. But there were issue With Ford that could not be resolved having to do with the transmission hard down shifting. More

by HCBRANDTIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 05, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 04, 2024

Shottenkirk Ford has a well stocked dealership with sales associates willing to help get the vehicle you want. More

by wjtavary
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Greene
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Apr 05, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

April 04, 2024

Received great service. Quick and easy to check in on service drive. Repairs completed and when promised. More

by Robynr1923
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 04, 2024 -

Shottenkirk Ford Granbury responded

Robyn, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury !

April 03, 2024

Melissa won by Business for Shottenkirk and Sales proceeded to lose it. Typical obfuscation of detail about the deal I was making. Had I had an option (long story), I would have left this dealership More

by DCLOWER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Mooney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Greene, Tom Dyer, Coleman Atwood
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Apr 04, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

Apr 04, 2024 -

DCLOWER35 responded

There is no need to attempt in contacting this Dealership. The Sales Department is incapable of following through on a promise, and calling me back wouldn't happen (it hasn't yet after almost a week). They've earned their derogatory nickname ... "Sh*ttenkirk"

April 02, 2024

There willingness to work with me and get me a deal that would be in my best intrest was what i needed More

by groganj97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Greene, Hunter Perry
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Apr 03, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

April 02, 2024

They got my car in the best day to be worked on which is wonderful but it took almost 2 weeks to get my car back. But none the less I am a satisfied customer!! More

by esarahr15
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 03, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 02, 2024

Two visits ago the sticker on the corner of the drivers windshield was not changed. I was assured all was checked and was offered to change the sticker, not to check everything. A few weeks later I had to More

by BOBHINGSON
Recommend Dealer
No
Employees Worked With
Matt, this last time. Had problems two months ago also
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