Shottenkirk Ford Granbury

Unscrupulous Dealer! After finding the Maverick online that I wanted and talking to the salesperson I drove 2 1/2 hours to Shottenkirk in Granbury to buy the vehicle. Th After finding the Maverick online that I wanted and talking to the salesperson I drove 2 1/2 hours to Shottenkirk in Granbury to buy the vehicle. The sales person then proceeded to tell me I had to pay a $10,000 "Market Adjustment" fee in addition to the sticker price because the hybrid engine was in great demand! For a $36,000 Maverick! Had I not just driven 130 miles to buy the automobile I would have left on the spot. After a tremendous amount of turmoil I finally settled for MSRP plus about $4000 that I paid for with a check. They also refused to remove an insurance product called Premium Plus that cost $2995 for 12 months of coverage for trivial items that I didn't want or need. I'm now in the process of cancelling that coverage with Ethos Group Insurance for hopefully a full refund. Shame on Ford for allowing dealers to insist buyers must purchase this warranty add-on! It certainly makes me feel like giving up my 30 year allegiance to Ford Motor Company. More

Great service, very reliable. I have used their service department multiple times and have always left feeling taken care of. Great communication throughout the process. I have used their service department multiple times and have always left feeling taken care of. Great communication throughout the process. More

This dealership is so warm and welcoming, they truly are devoted to helping everyone with their purchasing goals and needs. I would highly recommend this dealership and our salesman Beau for any and all of devoted to helping everyone with their purchasing goals and needs. I would highly recommend this dealership and our salesman Beau for any and all of your vehicle purchases. More

She was amazing and worked with me getting my vehicle repaired. She also helped w/ rental and loner. Great service. repaired. She also helped w/ rental and loner. Great service. More

Everyone that help on Saturday was very helpful and nice I will be buying all my future truck here I will be buying all my future truck here More

Service was great personal attention was excellent and appreciated much more than I expected for sure appreciated much more than I expected for sure More

Tyler did an outstanding job with both our vehicles. He was able to get both done in one morning. He was able to get both done in one morning. More

Brought pickup in for large screw in tire Did service for free due to road hazard warranty and was in and out fast for free due to road hazard warranty and was in and out fast More

We purchased a used car for our daughter. It turned out it had a mystery leak that left the back seat soaking wet. Shottenkirk graciously took the vehicle back and fixed it like new. They It turned out it had a mystery leak that left the back seat soaking wet. Shottenkirk graciously took the vehicle back and fixed it like new. They went above and beyond with the customer service. It is very refreshing to experience this when buying a vehicle. More

They were able to find the problem, notify me and do the repairs in a reasonable amount of time. I'm pleased with how Melissa Cates took care of everything I needed and kept me updated. repairs in a reasonable amount of time. I'm pleased with how Melissa Cates took care of everything I needed and kept me updated. More