Shottenkirk Ford Granbury

Overall experience was good! Would have been 5 stars if they would have done everything I was told when I set up the appointment. I was told that the 5,000 mile required an oil c Would have been 5 stars if they would have done everything I was told when I set up the appointment. I was told that the 5,000 mile required an oil change, top off all fluids and to rotate the tires. I agreed that all that work to be preformed! I dropped my vehicle off and waited patiently! It only took them about and hour and when I was ready to pay out and was going over Everything they did, there had not been a tire rotation! Said it was not required. When I questioned the young man again he stated that the only reason it would be required was if the miles on my car where Highway miles. I explained that they were in fact highway miles and that the tires were supposed to be rotated. He then proceeded to tell me that they didn’t rotate till 10,000 miles. Or every other oil change. More

I always get the best service. The service staff are friendly and courteous. They keep you informed on the progress and keep my truck running perfectly. It's my go to place for any The service staff are friendly and courteous. They keep you informed on the progress and keep my truck running perfectly. It's my go to place for anything automotive. More

The service is amazing and top notch! I would not go anywhere else! Tyler is a great advisor! I would not go anywhere else! Tyler is a great advisor! More

Excellent service on a Ford Warranty recall. Appointment was easy to obtain and service was performed and completed on time as promised. Service rep was friendly and treated me like a valued cu Appointment was easy to obtain and service was performed and completed on time as promised. Service rep was friendly and treated me like a valued customer. Overall a very positive experience! More

I love the ford service department. Everyone is professional, personable, and inviting. They do their best to get you in and out and do an amazing job at communicating. Everyone is professional, personable, and inviting. They do their best to get you in and out and do an amazing job at communicating. More

The excellent service I have received through the years it's still great the guys are respectful courteous and great results thank you it's still great the guys are respectful courteous and great results thank you More

Provided detailed recap of repairs needed. Completed all repaired in a timely manner. We’re very personalble Completed all repaired in a timely manner. We’re very personalble More

Most miserable, poor excuse of service I have ever had. Will not be back, ever! Will not be back, ever! More

Honored an advertised battery special for two batteries and scheduled and replaced same day. Great service. and scheduled and replaced same day. Great service. More

They helped me for over two hours when I was unable to leave Home Depot because my car was dead. They were very quick to come snd sent whom ever they felt could help me from start to finish. Very please leave Home Depot because my car was dead. They were very quick to come snd sent whom ever they felt could help me from start to finish. Very pleased and thankful for them . More