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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,249 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,249 reviews

June 14, 2024

Excellent service on a Ford Warranty recall. Appointment was easy to obtain and service was performed and completed on time as promised. Service rep was friendly and treated me like a valued cu More

by Maverick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
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Jun 17, 2024 -

Shottenkirk Ford Granbury responded

Maverick, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

June 14, 2024

I love the ford service department. Everyone is professional, personable, and inviting. They do their best to get you in and out and do an amazing job at communicating. More

by aprilgullatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
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Jun 17, 2024 -

Shottenkirk Ford Granbury responded

april, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 14, 2024

The excellent service I have received through the years it's still great the guys are respectful courteous and great results thank you More

by wigsdavis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Jun 17, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

June 12, 2024

Provided detailed recap of repairs needed. Completed all repaired in a timely manner. We’re very personalble More

by TJBERUTTI
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Jun 13, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 08, 2024

Most miserable, poor excuse of service I have ever had. Will not be back, ever! More

by MWLONG0552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt in service
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Jun 12, 2024 -

Shottenkirk Ford Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-886-4966 and ask for one of our managers.

June 07, 2024

Honored an advertised battery special for two batteries and scheduled and replaced same day. Great service. More

by NavyGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Jun 12, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 07, 2024

They helped me for over two hours when I was unable to leave Home Depot because my car was dead. They were very quick to come snd sent whom ever they felt could help me from start to finish. Very please More

by PATTIBURKHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure a young man brought a battery for my key fob and a mechanic , Wendell Gray
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Jun 12, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury

June 06, 2024

Excellent customer service Melissa was so pleasant and accommodating to work with. Would definitely recommend Shottenkirk service department. More

by Stahlrvtravel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

June 06, 2024

Service was good but lacked communication and updates on vehicle. I had to call them for updates… More

by AMANDA.LAWRENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Curtis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Jun 07, 2024 -

Shottenkirk Ford Granbury responded

AMANDA, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

June 04, 2024

Got in on a Monday got a full service and pluses rotate tires under 1.30 minutes. Awesome More

by Robbyboston81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Wendell Gray
Report | Print
Jun 05, 2024 -

Shottenkirk Ford Granbury responded

Robby, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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