Shottenkirk Ford Granbury

They always take care of me. only ford dealership I go to in granbury tx only ford dealership I go to in granbury tx More

TYLER DUNCAN did an amazing job getting me in and out getting my truck fixed. He’s probably one of the best service writers there. getting my truck fixed. He’s probably one of the best service writers there. More

I had an amazing buying experience, the whole process was fairly quick and the salesman was amazing! fairly quick and the salesman was amazing! More

Overall, not bad! Great value on the F-150 I got. Good working with Schottenkirk! Great value on the F-150 I got. Good working with Schottenkirk! More

Everything was pleasantly good experience today. The best that it has been today. The rep today kept me informed on everything. I would give Matt five stars for his performance. The best that it has been today. The rep today kept me informed on everything. I would give Matt five stars for his performance. More

Beau, Billy and Mike at outstanding people to deal with! This whole dealership makes you feel like family and the process of buying such a breeze! Would recommend to everyone! This whole dealership makes you feel like family and the process of buying such a breeze! Would recommend to everyone! More

They picked up my vehicle from my home and repaired it in a very timely manner. a very timely manner. More

Matt Roth was an excellent salesman. He took such good care of us. He went above and beyond to answer any questions we had. He took such good care of us. He went above and beyond to answer any questions we had. More

Great service from start to finish! Kept me updated while I waited for my truck to be serviced. Kept me updated while I waited for my truck to be serviced. More

Some context: I wrote most of this review a couple weeks ago but was called by a Shottenkirk big wig and politely asked if I would take down the review because it wasn’t exactly a glowing one. He did try t ago but was called by a Shottenkirk big wig and politely asked if I would take down the review because it wasn’t exactly a glowing one. He did try to make things write but it was too late. I already had resolved the issue. I did take down the review because I appreciated the attempt but since then I’ve had more issues with the dealership concerning my permanent plates, and so—back up goes the review and I WILL NOT be removing it this time. The review is below. —————————— If they tell you they'll send your docs electronically, DON'T trust them. Demand all your paperwork in hard copy before you leave. It's like pulling teeth getting anything from them once you leave. Then the finance manager sends the docs to me three days late in an unprofessional email that's blank with just the title "COPIES" and an attachment. No apology for being late and he didn't even include all the warranty paperwork and NONE of the GAP coverage paperwork. After asking and asking and getting ignored via email, I finally did the legwork myself and contacted EG Assurance to get both contracts in full. Didn't take much for me to do this, but it's the principle of the matter. When I sign a contract at the dealership I expect copies of everything I sign, like, yesterday, not three days later and only after begging for them. So much for customer service/follow-up once the purchase is done. And dealerships wonder why they are reviled right up there with lawyers and politicians. UPDATE: Oh and given the issues I’ve had with this dealership, it’s no surprise that my permanent license plates mysteriously haven’t showed up. I called the county tax office and they said the tags were mailed out to the dealership in mid-May. My temp plate expire tomorrow on June 19, 2024. I had to call Shottenkirk last week to learn they haven’t come in. To date, no one from the dealership has reached out to me about the missing plates. I ended up going down to the tax office and getting issued new plates. A minor inconvenience that costed me time and an additional $6 but just one more reason it will be a cold day in xxxx before I ever buy from xxxxtenkirk Ford again. More