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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,249 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,249 reviews

August 10, 2024

Melissa Cates resolved wiring discrepancies caused by modifications performed when vehicle was towed behind a RV. Well done. More

by STANMETCALF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
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Aug 12, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 08, 2024

Ordered the wrong size tires and had to find the right size and come back to fix the problem same day More

by clintonbatchelor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Dean
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Aug 09, 2024 -

Shottenkirk Ford Granbury responded

clinton, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

August 08, 2024

I was pleased that Shottenkirk offered valet services to pick up my car and return it. This is a great option for seniors who have a difficult time driving. More

by caryn.k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Shottenkirk Ford Granbury responded

caryn, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 08, 2024

Great people, great service, no problems! That says it all you need to know. Thanks to Melissa More

by MGUMP95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

August 07, 2024

Great customer service and very fast! They also had great communication when keeping me updated on the status of my vehicle. More

by Ashley.jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Smalley, Wendell Gray, Tom Dyer
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Aug 08, 2024 -

Shottenkirk Ford Granbury responded

Ashley, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 07, 2024

The process of purchasing a vehicle from the dealership was smooth. I would recommend them to other People. More

by 31jenniferb
Recommend Dealer
Yes
Employees Worked With
Will Mooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

August 03, 2024

Tyler Duncan in Service Dept is an absolute example of what true “customer service” should be. He is an excellent listener and you quickly realize he genuinely wants to solve your concern. He personally f More

by jimcarol.taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
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Aug 08, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 03, 2024

From scheduling to final service everyone was extremely helpful and friendly.!! Thanks to all involved... More

by JIMANDSUEINTEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Aug 08, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 03, 2024

Was smooth and easy communication was quick. Tyler did a great job and was helpfull More

by ITSJUSTANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Aug 08, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 02, 2024

Everyone seems knowledgeable and are pleasant to deal with. Work was accomplished quickly and efficiently. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Aug 08, 2024 -

Shottenkirk Ford Granbury responded

Jim, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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