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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,252 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,252 reviews

September 12, 2024

Very professional, very efficient, and respectful of my time and returned my pickup before I was expecting to get it. More

by Max Garrison, DVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Jewett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Poimbeauf
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Sep 13, 2024 -

Shottenkirk Ford Granbury responded

Max, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 11, 2024

Waited two hours for my oil change to be completed even with an appointment made More

by LYDIA.SHIVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Jewett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Poimbeauf
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Sep 12, 2024 -

Shottenkirk Ford Granbury responded

LYDIA, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

September 10, 2024

The mobile service technician was quick, efficient, and communicated well. This service needs to grow within the dealership for the smaller issues. More

by mattmedcalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Shottenkirk Ford Granbury responded

Matt, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 10, 2024

Melissa is always a great service advisor and makes sure everything is done as promised. More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Jewett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Shottenkirk Ford Granbury responded

Roger, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 10, 2024

Very friendly and courteous throughout the entire process.We will recommend Shottenkirk to everyone we know. More

by CIRCLEBBONDS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 09, 2024

Before taking Bronco to get check I called to ask how much was the cost after couple of call backs was told everything was still under warranty with an extended warranty, after dropping Bronco I get a ca More

by FREIGHT1ALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Cates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

September 08, 2024

Very helpful and accomodating. Loved the ride home and truck delivery to residence. Beth professionsl More

by Oldnumber3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Jewett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 08, 2024

One of the best experiences we have had buying a vehicle from a dealership in a very long time. The staff and customer service was freaking amazing!!! I can’t wait to buy my new F350 in May More

by GEORGE@AMRSLLC.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Shottenkirk Ford Granbury responded

GEORGE, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 06, 2024

The new valet vehicle pick up and drop off is outstanding! My truck needed to be serviced, state inspected, and a spare key made. They took care of everything and I never left the house. More

by darius.roberson1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene
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Sep 09, 2024 -

Shottenkirk Ford Granbury responded

Darius, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - {{business_name}}!

September 06, 2024

Service writer Tyler was great. Listened, got me in and out in very timely manner. More

by ecr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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