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Shottenkirk Desert Lexus

Cathedral City, CA

4.9
479 Reviews
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67855 East Palm Canyon Drive

Cathedral City, CA

92234

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Showing 479 reviews

November 09, 2026

They always do a great job. Johnny Reyes is the best most accommodating dealership. Always pleased More

by Desertwst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes excellent
Nov 09, 2026 -

Shottenkirk Desert Lexus responded

Hearing that you’re consistently pleased with the service on your Lexus RX 450h is rewarding. Thank you for recognizing our team’s efforts to accommodate your needs. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

November 06, 2026

Very professional service and my concerns have always been addressed over the past 6 years I have lived in the Desert More

by ruthyeager66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2026 -

Shottenkirk Desert Lexus responded

Hearing that our team has consistently addressed your concerns over the past six years means a lot to us. Thank you for choosing our service department for your Lexus ES 300h. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

November 06, 2026

This is a fabulous dealership and car repair center to begin with. Things improved 1000% with their new general manager. We travel 48 miles just to get to their business location. Distance means nothing w More

by Blion333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2026 -

Shottenkirk Desert Lexus responded

We're grateful you make the trip to our service department for your Lexus GX 460. It's rewarding to hear you've noticed such positive changes under our new general manager and found our team welcoming and ready to help. Thank you for your enthusiastic recommendation! We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 30, 2026

Superb service. Both the service advisor Joshua and the mechanic Chris are Superb! They are Curtesy, professional, patiently and problems solvers. Joshua was payi More

by Huang Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department:.Mechanic Chris is superb!!!
Oct 31, 2026 -

Shottenkirk Desert Lexus responded

Knowing our team listened closely to your concerns and patiently explained both the issue and your Lexus NX 350h’s connected services is rewarding. Thank you for recommending our service team to your friends and family. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 30, 2026

Everything is pristine and first class. That said, their service costs seem to be somewhat higher than I’m accustomed to paying at other dealerships. More

by Jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Nov 02, 2026 -

Shottenkirk Desert Lexus responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Shottenkirk Desert Lexus. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 30, 2026

I am so impressed with the people that work at Desert Lexus. Santos, in Service, welcomed me and I knew I was at the Best Place to have my car repaired. He was so friendly and I was so glad I had towe More

by aggieharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Rivera
Oct 30, 2026 -

Shottenkirk Desert Lexus responded

Santos and our service team appreciate your kind words about the warm welcome and helpful explanations you received. We’re glad you feel confident trusting our service department with the repairs on your Lexus LS 430. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 28, 2026

Consistently awesome service and the work is done exceptionally and the car is always delivered when promised. Joshua Aldana is an outstanding service writer. Highly recommend the dealership and Josh More

by alwelland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Aldena
Oct 28, 2026 -

Shottenkirk Desert Lexus responded

Visit after visit, we’re glad the quality of work on your Lexus NX 450h+ and dependable completion times have met your expectations. Your recommendation and kind words about our service advisor mean a great deal to our team. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 28, 2026

Employees were friendly and made it an easy and quick process to buy my first car. More

by skymanscooter27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanna Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ari Angulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernanda Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2026 -

Shottenkirk Desert Lexus responded

Congratulations on purchasing your first car, a Volkswagen Jetta! We're glad you found our team welcoming and the purchase straightforward and efficient. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 27, 2026

Joshua was a great service advisor, he helps maintain my vehicle here at ShottenKirk lexus and he is very knowledgeable and reliable about the work he recommends on my vehicle and always takes care of me ,h More

by luisdlt5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua aldana
Oct 27, 2026 -

Shottenkirk Desert Lexus responded

Knowing you can count on our service team’s expertise and maintenance recommendations for your Volkswagen Golf GTI means a lot to us. Thank you for continuing to choose our team for your vehicle’s care. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

October 23, 2026

Prompt service knowledge staff and car promised time was meet. Cost as described and comparable pricing. Clean neat waiting room and bathroom. Felt very home like, not an industrial complex. . More

by kennethzenker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny
Oct 23, 2026 -

Shottenkirk Desert Lexus responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

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