Santos Rodriguez

I am so impressed with the people that work at Desert Lexus. Santos, in Service, welcomed me and I knew I was at the Best Place to have my car repaired. He was so friendly and I was so glad I had towe Lexus. Santos, in Service, welcomed me and I knew I was at the Best Place to have my car repaired. He was so friendly and I was so glad I had towed my car from an atrocious repair shop to Desert Lexus. Of course, in my opinion, Desert Lexus has the Top Service Writer. His name Is Christian. He has been so nice on the phone, explaining the extensive work that was needed on my car. I trust his Service Department and respect Christian to take care of the necessary work on my car. I will always return to Desert Lexus if I need anything in the future. More

Print

Smooth from beginning to end thanks for the great work , Johnny and Antonio and Pepe are the best Johnny and Antonio and Pepe are the best More

Print

My vehicle has been in the service department since late June for a glass roof repair, and the experience has been extremely disappointing. Communication has been almost nonexistent—updates only come when I June for a glass roof repair, and the experience has been extremely disappointing. Communication has been almost nonexistent—updates only come when I reach out, and even then, clear information is rarely provided. Although the staff is courteous and I appreciate the loaner vehicles, it has now been nearly five months without a final resolution. I even made a special trip in late October after being told leadership would have answers for me by October 29, but no follow-up ever occurred. Getting to the dealership is now a two-hour drive each way, which makes the lack of progress even more frustrating. At this point, I simply expected better transparency, accountability, and timely service from a Lexus dealership. I hope meaningful improvements are made so other customers do not experience similar challenges. More

Print