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Shottenkirk Chrysler Dodge Jeep Ram Prosper

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.5
1,972 Reviews
Welcome to Shottenkirk Chrysler Dodge Jeep Ram Shottenkirk Chrysler Dodge Jeep Ram strives to be your go-to Chrysler, Dodge, RAM, and Jeep dealership. Check our inventories of new and pre-owned cars, SUVs, and pickup trucks. If you’re looking to get great deals on a new or pre-owned vehicle for your commute, we might just become your favorite Chrysler, Jeep, RAM, and Dodge dealership! See how you can get the most out of your car-buying experience when you shop at Shottenkirk Chrysler Dodge Jeep Ram Prosper.
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2550 W University Dr

Prosper, TX

75078

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Showing 1,972 reviews

March 13, 2024

I got a diagnostic done. I opted to get my service elsewhere. My service representative once I opted out of service never contacted me back again. I told him the days I’d be More

by prob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Hall
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Mar 14, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

March 13, 2024

Waited 1hour 1/2 for a 10am appointment oil change. I had to come out of the waiting room 2 times to ask if my car was ready. More

by jcardonacab
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody
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Mar 14, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

March 13, 2024

Great experience! Everyone was patient and thorough! Cam was fabulous to work with! Thank you! More

by bernadetterdh302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendon Roggendorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Ray was fantastic 10stars, Bijon Parker
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Mar 14, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bernadette, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

March 11, 2024

Jeff is always responsive and helpful. Really appreciate Jeff and the team at Shottenkirk CDJR More

by Ben.richey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Ben, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

March 11, 2024

Service was handled professionally and promptly. Lee was a pleasure to partner with. Parts prices were a bit high, but to be expected at the dealer. More

by stuart.roch
Recommend Dealer
Yes
Employees Worked With
Lee Hall
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Mar 12, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

stuart, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

March 10, 2024

The experience overall was really good, we did have a misunderstanding during the finale but it was quickly resolved. More

by Lalo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Woodley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greggory Mccoy, Bryce Nightengale
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Mar 10, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Lalo, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

March 10, 2024

You need to have better communication with your customers and get back with them in timely manner. You need to work on talking to customers instead of texting. More

by tammy44white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordyn Runte
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

March 09, 2024

Great service! Jeff was very patient and made sure my concerns were resolved. I will return again More

by mdefinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

March 08, 2024

In the past I have had some serious issues with the service manager and his boss. To the extent I never planed on going back there. I mistakenly made the appointment for them instead of another near by More

by Joeilliano714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Mar 10, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Joe, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 08, 2024

Cody was great! Got the 3 for 1 tires and I got my windshield spray issue fixed. More

by kenny.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Rendell
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Mar 08, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

kenny, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

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