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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,719 Reviews

1,719 Reviews of Shottenkirk Chevrolet - Service Center

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June 08, 2024

Walked in for an oil change on my 2024 Duramax Silverado with no appointment and got done within an hour. Very pleasant experience for sure. I thought I would have to pay for my first oil change seeing as I More

by htsong88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Shottenkirk Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

June 07, 2024

Car breaking down often? Go to Chevy! Need a different vehicle? Go to Chevy! In the past 4 years I have not had any car troubles. Do you know why? Because I went to Chevy! Tr More

by Maurice J Mcfalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McClure, Colby Oberembt, Morgan Hough, Tate Pumphrey
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Jun 07, 2024 -

Shottenkirk Chevrolet responded

Thank you, Maurice, for the kind words for our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you.

June 07, 2024

Colby did a great job of working my truck in quickly and explains the problem. However the mechanic said that the cruise switch needed replaced which I decline because of the cost. It works perfectly. More

by Gene4hd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Oberembt
Report | Print
Jun 10, 2024 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 06, 2024

Service department does a great job. They are quick and do what they say they will. More

by BMWHITED0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Fisher, Colby Oberembt, Morgan Hough
Report | Print
Jun 06, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

June 06, 2024

Great to work with. Accommodates my needs to make my appointments easy and stress free. More

by JACKROBBINS33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Jun 07, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 06, 2024

Colby does an excellent job for me every time I bring my truck in. He’s the only reason I keep coming back to you guys for my service needs. More

by JERAMYKUHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Jun 07, 2024 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

June 06, 2024

Ryan was very friendly and helpful! !! I was impressed with his customer service! I was driven to and from work and the gentleman were very nice. I will definitely be bringing my car her More

by rachelle.dermody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Report | Print
Jun 07, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

June 06, 2024

Was happy withe the services done but my cvc axel boot was not damaged before the service and they would not stand behind it and wanted another 600$ to fix a problem that wasn’t there before the service w More

by Jrodwhite.jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Oberembt
Report | Print
Jun 10, 2024 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 05, 2024

Best experience I have had with any dealer in 20 years and they are 300 miles away very accdating will use again More

by KEITHT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz, Dakota Hill
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Jun 06, 2024 -

Shottenkirk Chevrolet responded

Thank you, Keith! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

June 05, 2024

Poor communication and follow up. Did not provide the estimate that I had asked for. More

by TYMILLER515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance Korte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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