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Shottenkirk Acura Huntsville - Service Center

Huntsville, AL

4.9
327 Reviews

327 Reviews of Shottenkirk Acura Huntsville - Service Center

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September 08, 2023

Always have had good experiences there for years. Dickson who drives e home and picks me up when car is done is great. More

by THDAVISON85
Recommend Dealer
Yes
Employees Worked With
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dickson (driver)
Sep 11, 2023 -

Shottenkirk Acura Huntsville responded

THDAVISON85, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at THDAVISON85 in the future!

September 08, 2023

Alan was friendly, personable, and clearly knowledgeable. It was a very quick and efficient process. He even stopped to immediately help me, even though it was their lunch break. We need more people line More

by THEO3315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Shottenkirk Acura Huntsville responded

THEO3315, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!

September 08, 2023

I want to take a moment to express my gratitude to Alan for his outstanding service as our service advisor. His unwavering dedication and meticulous attention to detail have made our experience with Shotte More

by CHARLIEWEDSDAMALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Shottenkirk Acura Huntsville responded

CHARLIEWEDSDAMALI, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!

September 08, 2023

Had a dead battery - great service and made the problem go away with great service. More

by MARY.MCNEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Shottenkirk Acura Huntsville responded

MARY.MCNEAL, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 07, 2023

Service Representative Alan gave outstanding service, I trust him wit all of services and his advice for more service that might need to be done. More

by TON.LUNDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Shottenkirk Acura Huntsville responded

TON.LUNDY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

September 07, 2023

Everyone gave me excellent service. I would recommend Shottenkirk to everyone who asks. Thank you very much. More

by MARLARSW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennie Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kohler Damson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Boles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Feld, Cheyenne Moon
Sep 08, 2023 -

Shottenkirk Acura Huntsville responded

MARLARSW, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

September 02, 2023

Took my MDX in for a rim repair and tie rod replacement. .my appointment wasn’t noted, but they worked it in. Much appreciated. More

by TAMMYHUGGINS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Shafer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Shottenkirk Acura Huntsville responded

TAMMYHUGGINS1964, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 02, 2023

Thanks to Alan and Kevin who was able to finally diagnose the problem with our MDX. More

by CNTCARTER
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin (in service) who worked on the vehicle
Sep 06, 2023 -

Shottenkirk Acura Huntsville responded

CNTCARTER, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 01, 2023

We really appreciate the honesty from Brian and the excellent service to make things right. More

by MTSOUTH34
Recommend Dealer
Yes
Employees Worked With
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Shottenkirk Acura Huntsville responded

MTSOUTH34, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

August 30, 2023

Very pleased with this dealership and with Alan in the service department. I mixed my days up and arrived on the wrong day for my scheduled service. Alan told me it was not a problem and my car was servi More

by KELSINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Shottenkirk Acura Huntsville responded

KELSINI, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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