Shottenkirk Acura Huntsville

My wife and I recently purchased a "Precision Certified Pre-Owned" 2022 Acura RDX A-Spec Advance from this dealership, and frankly, we are disappointed at the lack of quality and attention to detail throug Pre-Owned" 2022 Acura RDX A-Spec Advance from this dealership, and frankly, we are disappointed at the lack of quality and attention to detail throughout the entire process. The salesperson was adequate, and was knowledgeable with the features of the car during the test drive, and the finance rep was friendly and not too pushy. The certified used car manager Kennie Conley is probably the most culpable in this whole ordeal. His responses to our complaints and questions were in some cases abject lies. The dealership as a whole completely dropped the ball on delivering what they claim to offer: a true Acura Certified experience. For starters, this vehicle is required to go through Acura’s rigorous 182-point inspection, but based on our experience, it’s hard to believe anyone inspected any part of this car. Here's a list of glaring issues we discovered almost immediately: 1. A front-end vibration was noticeable during the test drive, which clearly points to a tire imbalance—something that should have been caught before we even saw the vehicle. ( in the salesman defense he did immediately take the car back to service to check the tire balance issue and is was fixed)( required by the Acura 182 point inspection pg. 4 checklist item 180. Wheel/Tire/Steering (abnormal vibration and stiffness) 2. AcuraLink was still registered to the previous owner, and our 3-month trial subscription wasn’t activated. Acura Checklist pg. 2, item 55. Acuralink (operation-Check subscription status)(update 2 weeks later and still can't connect) 3. SiriusXM trial? Not renewed. Acura Checklist pg. 4 under Certified program standards SiriusXM Radio activation by service department (90-day free customer trial) 4. The navigation system contained the previous owner's data—completely unacceptable for a "certified" car. Acura checklist pg. 2, 58. Navigation System (Operation, display, clear all stored data) 5. The navigation software had not been updated. 2 years behind. 6. The interior was not cleaned properly. We found debris in the console and cup holders. Cleanliness is mentioned many times in the checklist that all areas must be clean. 7. There's visible damage to the headliner near the front passenger side. Acura checklist pg. 2 item 45. Headliner (Condition – must be clean and free of damage) 8. The cabin air filter was filthy—filled with debris and what looked like rodent damage. Acura checklist pg. 3 item 160. Cabin Filter (Replace if dirty) 9. The engine air filter was also dirty and clearly hadn't been replaced. Acura Checklist pg. 3 item 159. Engine Air Filter (Replace if dirty) **The used car manager stated that "While these filters should have been inspected, they are not required for replacement until 25,000 miles, along with the engine filters" 10. The engine oil is below the add line. Acura checklist pg. 3 item 114 Engine (Condition, fluid level and leaks). 11. I there is a leak from the transmission or transaxle. Acura checklist pg. 3 item 116. Transmission (Operation – MT or AT, fluid level and leaks) Beyond these issues, basic customer service standards were completely ignored. No one bothered to show my wife how to use any of the vehicle’s more technical features or assist her in connecting her phone to the infotainment system. Isn’t this expected for a purchase at this level? Oh, and the icing on the cake? The car was doused in a cheap, overpowering air freshener that made it feel like we bought from a low-end, budget lot. It was almost insulting. The manager has made no effort other than an email making excuses for all of the items listed above. I have asked him to call me multiple times and he has not returned my call. This dealership clearly doesn’t live up to the Acura brand or the standards of Acura's PRECISION Certified Pre-Owned vehicle program. Take your business elsewhere if you expect honesty, quality, and professionalism. More

Always great service and Alan Cornelison is the best! I have had my Acura TL for 12 years and still love it. I have had my Acura TL for 12 years and still love it. More

I haven’t received any service discount offers since Shottenkirk took over from Damson……. Thru email or otherwise! Shottenkirk took over from Damson……. Thru email or otherwise! More

They did a great job and we were very pleased with the word and time frame it was accomplished. word and time frame it was accomplished. More

Service was great. Service was great. Service was great. Service was great. Service was great!! Service was great. Service was great. Service was great. Service was great!! More

Very friendly staff. Clean workshop, appointment on time and problem fixed right the first time Clean workshop, appointment on time and problem fixed right the first time More

Alan is awesome! He was very friendly. He went over all the services and fees with us ahead of the actual service which we truly appreciated. Car was ready earlie He was very friendly. He went over all the services and fees with us ahead of the actual service which we truly appreciated. Car was ready earlier than expected and nice and clean. Love the service here! Many thanks, Alan!!! We appreciate you! More

They are courteous and easy to work with. They kept me informed about what my car needed how long it would take and when I was able to pick it up. I wouldn’t trust my car to anyone else. They kept me informed about what my car needed how long it would take and when I was able to pick it up. I wouldn’t trust my car to anyone else. More

A class act dealership! Shottenkirk personnel made my visit worthwhile; until my next visit, I look forward to their assistance with my ten-year-old Acura ILX. Thank you m Shottenkirk personnel made my visit worthwhile; until my next visit, I look forward to their assistance with my ten-year-old Acura ILX. Thank you much! More

Very pleasant experience. Checked in and out in timely manner. Alan was helpful and professional. Checked in and out in timely manner. Alan was helpful and professional. More