Shottenkirk Acura Huntsville

I have purchased 2 Acuras from this dealership. I couldn’t be happier with the cars or with the customer service!! I couldn’t be happier with the cars or with the customer service!! More

I been dealing with this dealer since the first MDX model came out in 2001 and I have been leasing or buying andMDX ever since I love the vehicle I don’t even go and try another brand for 22 years that’s how came out in 2001 and I have been leasing or buying andMDX ever since I love the vehicle I don’t even go and try another brand for 22 years that’s how much I love my MDX ❤️❤️❤️ More

Description of Complaint: I purchased a 2015 Lincoln MKX on 12/7/22. Within 2 days I noticed that my sun and moon roof don’t open. Randy my sales rep told me not to worry. They would take care of everything on 12/7/22. Within 2 days I noticed that my sun and moon roof don’t open. Randy my sales rep told me not to worry. They would take care of everything and he would make an appointment with the service department on 12/9/23 over a month later. So I arrive at the scheduled appointment time and they said they had no idea why I was there and that there wasn’t an appointment. I was told by Brian the assistant service manager that because of the mix up they would cover any diagnostic charges at Ray Pearman and everything is handled. So finally they call back and tell me they did have an appointment there for me at Lincoln. So I took it down there. They had no information about Shottenkirk Acura covering the charges nor the information about the extended warranty so no it wasn’t handled. I called and spoke with Allen, he refused to give me his word about the charges being covered and refused to contact Ray Pearman to give them my extended warranty info. No one is taking responsibility for the multiple mix ups and giving their word that this won’t be a cost to me. I also called the extended warranty company Ethos and they have no record of my warranty. I took off work to handle this and was tossed around endlessly. Still haven’t had proof they will cover costs nor proof they submitted my extended warranty info! More

Terrible to try to work with never again will I contact this dealership.would not even contact me back with a response. this dealership.would not even contact me back with a response. More

There vehicles are over priced and they know it. They do not have the customers best interest in mind and are trying to cash in while used car prices are high. This will backfire in the long run. They do not have the customers best interest in mind and are trying to cash in while used car prices are high. This will backfire in the long run. More

Ask for Timothy todd I promise you won't regret it you will have the best customer service the number is 240-532-9175 will have the best customer service the number is 240-532-9175 More

I don’t know why damson sold to a shady corporation, we have bought lots of cars and by far the WORST experience trying to by a car. Can you say SCRIPTED MUCH?? Like goodness no personality at all of a sal have bought lots of cars and by far the WORST experience trying to by a car. Can you say SCRIPTED MUCH?? Like goodness no personality at all of a salesman! The entire time kept asking if he offended us with an offer - like what? Don’t even get me started on the prices they add - shottenkirk care is the biggest scam I’ve ever heard of - apparently is a non negotiable almost 1k add on for this AAA or insurance would cover. They refused to take it off even though their website claims it’s something they offer (and the definition of the word offer literally has accept or deny in it). They also had an almost 2k charge for accessories (never ever in our car buying history have we ever paid for that) you cannot charge extra for things like a running board or floor mats!! Ridiculous!! After giving us the run around 5 times we left and decided to take our business elsewhere! Do not even give your time to the scams of shottenkirk !! More

Andrew Austin was awesome to work with and we love our Acura . Thank you for everything Acura . Thank you for everything More

I was about to leave on vacation and my check emissions light came on. I took my car in the next morning and they fixed it right away. They were so helpful and assuring me of a safe trip! Kuddos to the light came on. I took my car in the next morning and they fixed it right away. They were so helpful and assuring me of a safe trip! Kuddos to the staff that lined up like a pro football team when the service door opened, and Tks to Ryan! More

I have nothing but good things to say about Jerry Damson Acura. I have purchased/leased a number of vehicles from them over the past 10+ years and have never been disappointed. Acura. I have purchased/leased a number of vehicles from them over the past 10+ years and have never been disappointed. More