Shottenkirk Acura Huntsville

Each time I've visited the dealership, always received Superb service! All the staff are doing an excellent job. Superb service! All the staff are doing an excellent job. More

Shottenkirk service department always takes care of our needs. Very happy with the quality of service. needs. Very happy with the quality of service. More

First of all I'll start out that we love the vehicle and would give it 5 stars. We purchased a 2022 RDX Aspec Advance back in August. The RDX we purchased was probably the cleanest we found in several sta would give it 5 stars. We purchased a 2022 RDX Aspec Advance back in August. The RDX we purchased was probably the cleanest we found in several states so my wife and I drove from Ky. to purchase from them. First off they tac on the so called Total care package that they originally wanted to charge $1995 but finally dropped to $895 which was bogus and non negotiable. When we sit down in front of the finance person (Julie) she admitted that it was basically just an add on fee. She seemed to be not very professional nor knowledgeable in her job. The sales person (Jason) was I feel as helpful as they would let him be. After we signed all the paperwork Julie informed us that the copies of all the paperwork would be sent to us via mail instead of given to us that day like all other dealerships do. After we left the dealership we discovered that the none of the manuals were in the vehicle. I called the dealership back and spoke with Jason and Julie and was told that it was a used vehicle and nothing could be done other than go online and download one. I found this unacceptable considering how much the vehicle cost and them adding on the bogus $895 package. After speaking to her manager who was condescending, reluctantly agreed to replace it but I had to call several times to remind them and finally received it a few weeks later. I had to call several times to request copies of the papers we singed and I have still yet to receive all of them. This is a very poorly ran and unethical dealership. If I could give the negative stars I would. I hope they enjoy the money they received from us because it will be the first and last time I purchase from this dealer ship and I will continue to spread the work. More

Always pleased with the Service department at Shottenkirk. They do what they can to get you in as quick as possibly and are very thorough. Shottenkirk. They do what they can to get you in as quick as possibly and are very thorough. More

Everyone is always so friendly and helpful! Brian did a great job telling me what to expect before and going over everything afterwards. Brian did a great job telling me what to expect before and going over everything afterwards. More

I'm always happy with my service, been coming here since 1996. I will continue to use Shottenkirk for all my car needs. 1996. I will continue to use Shottenkirk for all my car needs. More

Really appreciated the easy of scheduling appointment, service car for the day, and explanation of the service when we pick up our car. Thank you. service car for the day, and explanation of the service when we pick up our car. Thank you. More

Service department was friendly, fast and easy to schedule. They even washed my car! I highly recommend them! schedule. They even washed my car! I highly recommend them! More

Alan was awesome! Very friendly, excellent customer service and I’ll be back and ask for him!! Very friendly, excellent customer service and I’ll be back and ask for him!! More

Peyton-the best. She knows how to setup everything. Brian - the best. All are friendly She knows how to setup everything. Brian - the best. All are friendly More