Shortline Mitsubishi

GMC Acadia Thermostat Spazzing Have brought multiple Acadias to Joe Cortez. He's very easy to work with and the team has always done a great job. We'll be customers for years. Have brought multiple Acadias to Joe Cortez. He's very easy to work with and the team has always done a great job. We'll be customers for years. More

Over All I was satisfied overall. The waiting area is inviting, comfortable and tech friendlt. Although I had to wait longer than what I thought I should to ch I was satisfied overall. The waiting area is inviting, comfortable and tech friendlt. Although I had to wait longer than what I thought I should to check in when I had an appointment, the staff did not ignore me while they took care of customers before me. The guy who prepared my car when I dropped off was nice as well. More

GMC service, no apparent change from Suss Called to make appointment. In and out in about an hour. Very satisfied. No apparent change from Suss business model, which is good. Calling in to Called to make appointment. In and out in about an hour. Very satisfied. No apparent change from Suss business model, which is good. Calling in to main line was initially confusing, as call answerer did not explain name change - now Shortline, etc. More

Always courteous and helpful. Though this was my first visit since Shortline took over, it was a relief to see familiar faces. Joe Rodriguez and Lano greeted me and Lano shook my h Though this was my first visit since Shortline took over, it was a relief to see familiar faces. Joe Rodriguez and Lano greeted me and Lano shook my hand and said it was good to see me. It felt comfortable being there. Joe communicated the maintenance items that would be addressed. I always appreciate that. Not my favorite thing to do ( drop my car off to have them do whatever it is they do) I’ve never really cared to understand cars but these guys make it as pleasant an experience as it can be and for that I’m grateful. More

Lisa Sutton! The finance manager was so helpful and accommodating. She worked out my deal quickly and I was totally satisfied. She’s friendly and smart. You can The finance manager was so helpful and accommodating. She worked out my deal quickly and I was totally satisfied. She’s friendly and smart. You can tell she’s a very hard worker and a great asset to Shortline. More

Terrible experience with the back office and their inability to complete anything correctly. Would not recommend this dealership to anyone wanting to purchase a vehicle. with the back office and their inability to complete anything correctly. Would not recommend this dealership to anyone wanting to purchase a vehicle. I had over 6 months of headches caused by the inability to process paperwork correctly. More

Always a good experience Staff is always nice and helpful. Quick service. I’m currently driving my third car from here and have always brought my car here for routine maintena Staff is always nice and helpful. Quick service. I’m currently driving my third car from here and have always brought my car here for routine maintenance. More

Professional and excellent customer service Nick and the team at Shortline were great to work with, including Lisa in financing. I found a used Yukon advertised on Autotrader.com and called t Nick and the team at Shortline were great to work with, including Lisa in financing. I found a used Yukon advertised on Autotrader.com and called the dealership to inquire further. The call was quickly routed to Nick. I appreciate that Nick was upfront and honest when speaking about the vehicle. Even though Nick didn't know all the answers to my questions about the Yukon (I was searching for a Yukon with 2nd row captains chairs) Nick assured me he would check the vehicle and call me back. Nick offered to also check their inventory for other similar vehicles I was searching for. After receiving the call back from Nick that they vehicle matched my requirements we scheduled a time to meet the next day. I arrived at the dealership, was greeted by helpful staff that walked me to Nick. Nick had the vehicle parked up front and we went through an inspection then test drive, both of which went very well and the vehicle was in excellent condition and very clean. Nick and I went through some negations and that was surprisingly very fast. I received a very fair deal from the Yukon and my trade in. I meet with Lisa in financing and she reviewed the options and worked with me to finance the vehicle through my preferred credit union, which offered the best rate and terms for my situation. Nick Ishu and the rest of the staff at Shortline were great to work with and I highly recommend purchasing a vehicle from Nick or Shortline. More

Service call I had excellent service and support for my vehicle.jason offered what was asked for and a list of ongoing service items I could plan for in the future I had excellent service and support for my vehicle.jason offered what was asked for and a list of ongoing service items I could plan for in the future. More

Review The only issue I have is the wait time. I made an appointment but still wait an hour and a half. People arriving after me were leaving much earlier. O The only issue I have is the wait time. I made an appointment but still wait an hour and a half. People arriving after me were leaving much earlier. Other than that everything else was great. More