Short-Redmond Ford

We know better than to take a car dealers word, but the sales manager Charlie led us to believe repairs for our vehicle shipped across country, which arrived damaged, would be covered. Damage was not discl sales manager Charlie led us to believe repairs for our vehicle shipped across country, which arrived damaged, would be covered. Damage was not disclosed during purchase, in any pics or videos we received. Shipping Bill of Lading sent to us afterward clearly show the undisclosed damage at the time of transport. They covered an initial repair estimate + a bit over for our troubles, falsely led us to believe they'd keep their word regarding the final bill possibly finding additional damage. Despite having had conversations/emails regarding that very possibility, when it happened, we were told they never agreed to repair the vehicle. Yes, we were in the wrong for trusting someone who seemed so honest. Expensive lesson, please learn from our stupid mistake and go elsewhere. More

Manager of the store did not shake hands with Purchaser(me) after i bought the vehicle nor did he sat down and talked with me. Purchaser(me) after i bought the vehicle nor did he sat down and talked with me. More

Vehicle running wise is good I had a problem with noise in the rear end its a simple problem and they absolutely refused to fix it and talked to me like i was stupid I would not recommend this place to any in the rear end its a simple problem and they absolutely refused to fix it and talked to me like i was stupid I would not recommend this place to anyone period More

I have had a great experience with Short Redmond Ford from buying to maintaining thy have been great. from buying to maintaining thy have been great. More

Great dealership, best experience ever! Roger and Kathy are wonderful to work with, and the whole process was so easy. Love the car! Roger and Kathy are wonderful to work with, and the whole process was so easy. Love the car! More

Terrible experience. Did not get what I wanted/needed. False promises. Kinda pushy. Still finding problems with car that was "just right for me".. Not ! Did not get what I wanted/needed. False promises. Kinda pushy. Still finding problems with car that was "just right for me".. Not ! More

Very professional and friendly dealership that does what they can to help their customers before and after the sale they can to help their customers before and after the sale More

Dustin was amazing at Short-Redmond Ford! He was very patient, honest and understanding. It was a helpful business without any pressure. I really appreciate the family-like environment that S He was very patient, honest and understanding. It was a helpful business without any pressure. I really appreciate the family-like environment that Short-Redmond has! More

My wife and I absolutely dread going to a dealership. This "dread" turned into a pleasant experience with one exception, the wait time to close the deal with the finance department took more time than a This "dread" turned into a pleasant experience with one exception, the wait time to close the deal with the finance department took more time than all the other buying activities combined. Once we were in the finance office, everything went smoothly and efficiently. Need at least one additional finance person to assist. Special shout out to Charlie, Roger and Brad! More