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Short-Redmond Ford

La Follette, TN

4.4
200 Reviews

1916 Jacksboro Pike

La Follette, TN

37766

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Showing 200 reviews

April 01, 2019

Great experience Everyone at short Redmond was very friendly & I'm glad I picked them to do business with ,I absolutely love my 2018 Ford Fiesta! It's amazing on gas More

by Alexis123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Anderson
Apr 02, 2019 -

Short-Redmond Ford responded

Thanks for the positive review, Alexis123! Thank you for choosing Short Redmond Ford and we look forward to your next visit. Safe travels! James Brafford, GM

March 28, 2019

2017 Ford Taurus Limited They were polite and courteous. The process was quick and efficient. Scott Stanfeild was help full and informative. He helped explain all the feature More

by Cford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Stanfield
Mar 28, 2019 -

Short-Redmond Ford responded

Cford, thank you for the positive review. We are glad to hear you left the dealership completely satisfied. Please let us know if we can assist you in any other way, we are always happy to help. Sincerely, James Brafford, GM

March 24, 2019

shockingly surprised and pleased I bought the TRUCK online when I picked it up. The sales manager has my truck cleaned inspected and changed my oil,and filter.. I had a safe trip More

by RICK.STONEHAM, TX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin , Cliff Lane, James Brafford
Mar 25, 2019 -

Short-Redmond Ford responded

Thanks Rick for the positive review. We are glad to hear you had an amazing experience. Please let us know if we can assist you in any other way. Safe travels! Sincerely, James Brafford, GM

March 18, 2019

2011 Ford Edge I bought the vehicle and three days later check ingen light came on and now I have to replace a cadalac converter, very expensive, thanks. More

by amyledford0000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Wrinkle
Mar 21, 2019 -

Short-Redmond Ford responded

Amyledford0000, We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Please feel free to reach out to me directly if you would like to discuss this further. Thank you. Best, James Brafford Partner / General Manager jbrafford@shortredmond.com

March 01, 2019

Service My wife and I have purchased two vehicles from Short- Redmond Ford in Lafollette, Tn. and all of our purchase and service dealings with them have bee More

by Dave989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Wrinkle
Mar 06, 2019 -

Short-Redmond Ford responded

Thanks so much for the positive review, Dave989! We appreciate the recommendation and hope to assist you again in the future! James Brafford, General Manager

October 29, 2018

Very Good! Matt, Mitch, and Annette were very professional and helpful in the process of buying a car. I'd recommend them to any friend or family member. More

by Meyermj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt, Mitch, Annette , Russ Stevens
Oct 29, 2018 -

Short-Redmond Ford responded

We appreciate you taking the time to leave us this positive review, Meyermj! We are glad that you found your experience to be a great one at Short-Redmond Ford and we hope you choose us again soon!

October 27, 2018

Great buying experience Matt Mullins worked tirelessly until he found the deal we were looking for...thanks to him and his team for making our purchase happen! Drove away in More

by Ashcupp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Mullins
Oct 29, 2018 -

Short-Redmond Ford responded

Thank you for the 5 star review, Ashcupp! We are thrilled you had a great experience during your visit with us. Please call or stop by if there is anything we can help you with in the future.

August 26, 2018

Great car buying experience with no haggling! This car buying experience was very easy. No sharks, no haggling, just simple test drive, paper work and out the door! I traded in another vehicle and More

by Shannon18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Givens
Aug 29, 2018 -

Short-Redmond Ford responded

We appreciate you taking the time to leave us this positive review, Shannon18! We are glad that you found your experience to be a great one at Short-Redmond Ford and we hope you choose us again!

July 11, 2018

Not honoring their advertised price I saw a vehicle I liked online at an advertised price and took a picture of the price, so I got in contact with their online chat employee and she con More

by Pitufo16
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Maples
Jul 13, 2018 -

Short-Redmond Ford responded

Pitufo16, we are so disappointed to learn of this situation you have described. Our goal is to learn from your feedback and continue to improve for all of our valued clients so if you wish to discuss this matter further, please contact Cliff Lane at (423)-562-2251. Thank you and have a great day.

May 29, 2018

Buying a new car We just bought a 2018 Taurus great experience! From the minute we walked in we were greeted with friendly smiling faces. Our salesman Mr. Jonh Wrin More

by Taybayzo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Salesman John Wrinkle
May 30, 2018 -

Short-Redmond Ford responded

Thank you for your 5 star rating, Taybayzo1! We are glad you left our dealership completely satisfied. We appreciate your business, and look forward to seeing you again in the future!

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