Short-Redmond Ford

I researched online a 2018 Hyundai Sonata. While searching I found the perfect 2018 Sonata Sport —- white. I went to Short Remond Ford to see this vehicle. While there I relayed to the salesman, Wil searching I found the perfect 2018 Sonata Sport —- white. I went to Short Remond Ford to see this vehicle. While there I relayed to the salesman, Wilcox that I wanted the dealership sticker removed. I put down $500 to hold the car and promised to be back for it. I and Wilcox were in contact in the meantime and also reminded him that I wanted the sticker removed. A few days went by with me reminding him about the sticker removal. Anyways on the day I set up to go get the vehicle and sign papers, the sticker was not removed. Wilcox states that every car in the lot must have the sticker on it until it is sold. Which was weird to me because he knew I wanted it and I wanted that sticker removed. So while my wife and I were signing for the car and taking our money although we heard quite clearly that there was an issue with the trunk and they needed to look at it. So they were aware of the issue with the trunk and instead of making us aware of the issue, they let us continue to sign. We didn’t know until later that the issue with the trunk was on the car that we were in closing buying. So they knew and they didn’t stop the closing. So we finished signing and came out and were told about the issue. As it turns out the car was severely damaged when they removed the sticker. And in my opinion there were gouges that were already there, along with mew damage to the paint. I say that there was old damage along with new damage because there were gouges under the sticker which looked like was hastily covered with white paint. It looked like white out was used. The new damage was obvious because it was bare metal where the paint was scraped off. I was pissed off. A great looking car was reduced greatly because of that whole spot. They covered up old damage (prove me wrong) and also made new damage. The dealership is an hour away from me and I don’t have a car and I’m dependent on others for rides. Wilcox said we can 1 of two things. Refund us (thanks for telling us before we closed) or take it home and have the damage fixed at a later date. Uh what? I wanted my money back. So I don’t know who it was but the big boss said he didn’t blame us and he would feel same way. And he was very Nonchalant about the situation and he didn’t even offer to lower the price or do anything at all. And I now know why. That car was relisted the next day. So I’m writing this to inform people to check under the sticker. I don’t like being lied to and deceived, which is how I felt while there. Buyer beware! More

I was very happy with my purchase and the dealership experience. However, about a week after my purchase the “new car smell” wore off and there’s a distinct cigarette smell. I feel that they masked the experience. However, about a week after my purchase the “new car smell” wore off and there’s a distinct cigarette smell. I feel that they masked the odor and that they weren’t completely honest with me. As a new mom with a young baby, this frustrates me. More

Absolutely love my new Ford raptor. Buying process was top of the line! I couldn’t have found a better place to do business! Amazing experience! top of the line! I couldn’t have found a better place to do business! Amazing experience! More

I am 60 yrs old, bought a lot of trucks in my life. Been to a lot of dealership s, however, this dealership is hands down this is the best I have ever been to!! Friendly, professional and incredible. Salesm to a lot of dealership s, however, this dealership is hands down this is the best I have ever been to!! Friendly, professional and incredible. Salesman John Wrinkle, was great. No pressure sales, but great follow through. One great dealership!!! Plus truck was priced right! Heather who contacted me first was great too!? More

I recently bought a car here from Tony Begley. My best friend also did. We both had a great experience. The only thing I would change is not being asked so many times if I had a great experience. lol Tru friend also did. We both had a great experience. The only thing I would change is not being asked so many times if I had a great experience. lol Truthfully though, not a bad dealership to deal with, I went in a couple times just looking at cars and test driving and didn't feel pressured to buy a car. Even when I bought mine I didn't feel pressured. Everyone I dealt with was very personable and easy to talk to, which for some reason is rare when you're dealing with dealerships. 10/10 would buy from them again. Ask for Tony and tell them I sent you! They pay more for referrals than other dealerships that I've been to as well, so you get paid to spread the word. More

Great no pressure place to find your new vehicle. Nice selection, beautiful, clean showroom and lot and a great sales and service staff. My salesperson could not of made the purchase of my new truck go an selection, beautiful, clean showroom and lot and a great sales and service staff. My salesperson could not of made the purchase of my new truck go any smoother. More

Great staff at this dealership. Very thorough and very helpful by sending a close up video of vehicle with all the extra features captured. I would definitely buy another truck from them. Tyler Williamson helpful by sending a close up video of vehicle with all the extra features captured. I would definitely buy another truck from them. Tyler Williamson was awesome. More

Easy, Straigtforward, Friendly, & Great Pricing! I couldn't have asked for an easier & more simple car-buying experience! From the start, Tyler Williamson & everyone at Short-Redmond Ford were fantas I couldn't have asked for an easier & more simple car-buying experience! From the start, Tyler Williamson & everyone at Short-Redmond Ford were fantastic to work with. I appreciated the low pressure environment and how straightforward the whole process was. I felt comfortable that the vehicle I was interested in would be exactly as described online, and had no issue driving up from Florida to make the purchase. They had the vehicle I was interested in clean & ready for me to test drive when I arrived at 9:30am, and I was out the door with a new SUV by noon! With the great prices & how wonderful my experience was, this will be the first place I look the next time I'm in the market for a new vehicle. Thanks again! Loving my new car!! More

Incredibly friendly, knowledgeable and efficient. I was in and out in a very reasonable amount of time. I highly recommend the service department at this dealership. in and out in a very reasonable amount of time. I highly recommend the service department at this dealership. More