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Short-Redmond Ford

La Follette, TN

4.4
208 Reviews

1916 Jacksboro Pike

La Follette, TN

37766

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Showing 208 reviews

April 26, 2021

I highly recommend Short Redmond Ford. Great buying experience. I’ve bought several trucks from Short Redmond Ford. Always been a great experience. Great group of people. If you’re looking for a vehicl More

by jasons.young
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Wrinkle, Cliff Lane, James Brafford, Bryan Hoskins, Mike Lay
Apr 28, 2021 -

Short-Redmond Ford responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

April 23, 2021

The dealership messed up sending the documentation necessary for me to get a plate incorrectly three times. After getting nasty with me, they realized their mistake and finally got the job done only t More

by Stunned
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Lay
Apr 28, 2021 -

Short-Redmond Ford responded

We are so disappointed to learn of this situation you have described. Please give us a call at (423) 562-2251 to talk to our Customer Relations Manager Veronica and we will do our best to make this better. We hope to hear from you soon.

May 05, 2021 -

Stunned responded

Victoria, I'm interested in knowing what you can do for a customer who lives a long distance from your dealership. The cost for the sensors ran about $600. Randy

April 12, 2021

I loved the hospital and the service while other places where telling me a week wait ,just for an oil change Short Redmond ford got me in on the same day and got me done ..I would love going back there aga More

by jgrahamjr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Apr 28, 2021 -

Short-Redmond Ford responded

jgrahamjr1, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust and we're so happy to hear that your experience reflected this. Thanks again for your business and have an amazing day!

April 10, 2021

Our salesman Josh and his team went above and beyond to get us in the suv of our dreams. He was very personable as well as professional. I highly recommend Short-Redmond Ford of Lafollette TN. I’ve never b More

by amber&john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh , Cliff Lane, James Brafford, Bryan Hoskins, Charles Burchfield, Mike Lay
Apr 12, 2021 -

Short-Redmond Ford responded

amber&john, thank you for leaving such a great review and high star rating. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

March 28, 2021

Thank you Roger Adkins for taking such good care of us. I’m loving my new Bronco!! Traded in my 2016 Mustang that was loaded but I just needed a change and more room. I’m not disappointed at all. Thank you More

by Balserbabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Adkins
Apr 12, 2021 -

Short-Redmond Ford responded

Balserbabe, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again!

March 23, 2021

I wasted weeks trying to buy a car and nobody would work with me so when I tell you that these guys went above and beyond I truly mean that!! Thanks Charles for helping me when Nobody else would More

by Mduncan81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Charles Burchfield
Apr 12, 2021 -

Short-Redmond Ford responded

Mduncan81, Your satisfaction means a lot to us, and we truly appreciate you choosing Short-Redmond Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

March 08, 2021

Great place to buy a car, nice folks. fair price. I will look there again when IM ready to buy another car. Give them a try. More

by johnrice3958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey M. Wilcox
Apr 12, 2021 -

Short-Redmond Ford responded

johnrice3958, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business! Take care!

March 04, 2021

I was looking for a very specific vehicle, and I found it through Autotrader at this dealership. The car is as expected and the deal was clear and smooth. One comment, the car was rather dirty inside, but th More

by bmwm6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Chris W.
Apr 12, 2021 -

Short-Redmond Ford responded

bmwm6, reviews like yours provide encouraging feedback and help us to be better everyday, we value our customers and we look forward to seeing you on your next visit. Have an amazing day!

March 04, 2021

I felt that they were very disrespectful, I had to call several times and still waiting for them to respond. I would not recommend this place to anyone for nothing More

by thumpa55
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Bryan Hoskins
Mar 06, 2021 -

Short-Redmond Ford responded

thumpa55, we are sorry you had a bad experience, please call us at 423-562-2251 and ask for our Customer Relations Manager, Veronica to assist you. Have an amazing day.

February 23, 2021

Black and want be discriminated against. Come to Short-Redmond Ford. The Sale manger motto is take it or leave “we don’t fix problems with our used cars. If you don’t want it. . We just sell it t More

by dixonsk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris W., Bryan Hoskins
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