Short-Redmond Ford

Overall experience was good. I was treated with respect and the staff was very helpful! If you live in Knoxville I would highly recommend the short drive to this dealership! and the staff was very helpful! If you live in Knoxville I would highly recommend the short drive to this dealership! More

Short-Redmond Ford- Fast and amazing It was a great and fast experience. I was able to get pre-qualified online and gave them some information over the phone... when I came in to test dri It was a great and fast experience. I was able to get pre-qualified online and gave them some information over the phone... when I came in to test drive the vehicle, I was treated with the upmost respect and attention. I expected to sit and wait for hours and hours... not at all. Amazing experience. I did have an issue that needed to be repaired on the car and they even gave me gas money for driving it back up to the dealer to get it taken care of. Top notch dealership! More

Tyler at Short Redmon Has the best customer service and quality that I’ve ever had the pleasure of working with! Best Ride & Best Deal quality that I’ve ever had the pleasure of working with! Best Ride & Best Deal More

Short-Redmond rocks! I had a great experience at Short - Redmond Ford of Lafolette and I highly recommend them if you are looking for a new or used vehicle or excellent pa I had a great experience at Short - Redmond Ford of Lafolette and I highly recommend them if you are looking for a new or used vehicle or excellent parts and service department. More

I purchased a 2015 Hyundai Genesis from Tyler. My experience was great and handled with professionalism from start to finish. I was able to get the car I wanted at one of the best prices in the coun experience was great and handled with professionalism from start to finish. I was able to get the car I wanted at one of the best prices in the country. I am a strong negotiator and fairly uncompromising when I'm making larger purchases. Short-Redmond ended a vehicle search that lasted nearly 3 years with great service and resolve. Thanks to your staff and great work Tyler More

The staff at Short Redmond Ford are great!!Ottie The staff at Short Redmond Ford are great!! Ottie Hatfield was the salesman when I bought my edge he was wonderful helped us so much! Would recommend The staff at Short Redmond Ford are great!! Ottie Hatfield was the salesman when I bought my edge he was wonderful helped us so much! Would recommend him to anyone! More

we had the best experience everyone was so helpful and our salesman Tyler was awesome he went above and beyond for us we had tried so many other carlots but no help our salesman Tyler was awesome he went above and beyond for us we had tried so many other carlots but no help More

Great experience I bought a 2014 GMC. One of the best experience in buying a vehicle that I've had. Great people to deal with. Highly recommend this dealership! I bought a 2014 GMC. One of the best experience in buying a vehicle that I've had. Great people to deal with. Highly recommend this dealership! More

Called and set up a test drive. Arrived the day of the appointment and the vehicle was ready. The time at the dealership was 2 hours and the no haggle price made it a great deal. Go see Otis for your next appointment and the vehicle was ready. The time at the dealership was 2 hours and the no haggle price made it a great deal. Go see Otis for your next vehicle. Thanks to all the staff at Short-Redmond Ford. More

Very disappointing Very disappointed that a named Ford dealership could be so untrustworthy. I drove 3 and a half hours to see a car that I was told had no modifications Very disappointed that a named Ford dealership could be so untrustworthy. I drove 3 and a half hours to see a car that I was told had no modifications, and when i got there, the car not only had modifications that were unsafe on the car, but had multiple modifications that were illegal(including having no catalytic converters, thus it would not pass emissions testing to register, and the car had illegal tint on the front windshield.) Even when bringing this up to who I believe was a financing employee, Brent, he said the car just wasn't for me and wouldn't acknowledge the major issues the car had and didn't seem to mind that the car was being sold despite the fact the engine was extremely unstable with the modified exhaust system. My salesman, Josh Ayers, was fine, i had no issues with him as a salesman, he let myself and my friend do a full inspection of the vehicle and helped us in every way he was able to, so him as a salesman was not a negative experience. If anyone is thinking of looking at a vehicle from this dealership, especially a sports car of any kind, I'd HIGHLY recommend having a 3rd party unbiased mechanic look at the vehicle, because the car may or may not be as advertised. The issues on this car were not something that are easy to miss, and should have been caught by a service tech while inspecting the car prior to sale, and should have been resolved. More