Shore Toyota

Experience I always get the best service and everyone goes above & beyond Bob Fredericks was very professional and could not have been nicer. Will always bring I always get the best service and everyone goes above & beyond Bob Fredericks was very professional and could not have been nicer. Will always bring my car to Shore More

EXCELLENT SERVICE THIS SERVICE WAS ABOVE THE NORM, LORI WENT THE EXTRA MILE, TO MAKE SURE I HAD A GREAT SERVICE EXPERIENCE. COLIN, THE VAN DRIVER AND LORI MADE FOR AN THIS SERVICE WAS ABOVE THE NORM, LORI WENT THE EXTRA MILE, TO MAKE SURE I HAD A GREAT SERVICE EXPERIENCE. COLIN, THE VAN DRIVER AND LORI MADE FOR AN ENJOYABLE VISIT. YOU SHOULD BE PROUD OF BOTH OF THESE ASSOCIATES. More

Service Visit Shore Toyota's service department is very efficient. They get you in and out quickly. I had to call twice to find out if my vehicle was ready at the Shore Toyota's service department is very efficient. They get you in and out quickly. I had to call twice to find out if my vehicle was ready at the time it was promised and had to wait for a call back from my service representative because no one knew. Then, when I came to pick up the car my service rep was not available so someone else gave me the paperwork. When I asked if the car had been washed, I was told, "I have not idea, you'll have to ask your service representative." Unfortunately that person was no where to be found. I heard another service representative ask their customer if they'd like their car washed and was very accommodating toward them while they waited. As it turned out, mine was not washed and I had to search for it in the parking lot. I was made to feel like I was a "bother" to them. As for the actual service, it was done well and the charges were what I anticipated. More

Good service I have been coming here since 2005. Good attention and good service in the service department. Sales department is aggressive but fair overall. Wha I have been coming here since 2005. Good attention and good service in the service department. Sales department is aggressive but fair overall. What few disagreements I have are with Toyota Inc, not these people; and Toyota is still the best anyway. More

Amateurs I took my Toyota Tacoma to Shore Toyota for a brake job because the front right brake was making noise. They replaced the front rotors and pads, resur I took my Toyota Tacoma to Shore Toyota for a brake job because the front right brake was making noise. They replaced the front rotors and pads, resurfaced the rear brake drums and replaced the rear shoes. They also replaced the rear axle seals. Shore charged me $1,032 to make my brakes worse. That’s not a typo! They really did charge me $1,032 for a brake job. After getting my truck back the brakes were making a womp-womp noise and the brake pedal was bouncing up and down. Something was obviously out of round. Either the rotors were warped or the drums were resurfaced out of round. I returned the truck to have the problem corrected. After having the truck for most of the day, they said the drums needed to be resurfaced, but there wasn’t sufficient material remaining on the drum, so they would have to be replaced. Obviously the drums were not resurfaced properly the first time. Astonishingly, the solution from Shore Toyota was for me to return a third time and have me pay an additional $240 to buy new drums to fix their resurfacing mistake. They said they wouldn’t charge me labor. I bought a pair of brake drums from AdvanceAuto is $154.22. Obviously the “free” labor charge was already built into the $240 quote. I refused to pay the $240 extra. That would have made my brake job $1,272! I also decided I would be better off not using a service center that that needs three attempts to complete a simple brake job! I took my truck to Darrell's Auto Repair on Fire Road. Amazingly Darrell’s told me I needed a rear axel seal! Either Shore Toyota never did the rear axel seal repair work they charged me for, or they don’t have the skill set to properly install axel seals. My repair bill at Darrel’s to correct the mistakes made by Shore Toyota was $462.28. In total I paid $1,647.50 for a brake job! The only positive part of the entire process was service rep Robert Fredericks. He has always been great and tries his best to be helpful. SHORE TOYOTA, NEVER AGAIN. More

Good employee and good service. Very pleasant and good people. All answered question with respect and honesty.we were greeted when we arrived. Very nice when we left.thank you. Very pleasant and good people. All answered question with respect and honesty.we were greeted when we arrived. Very nice when we left.thank you. More

Great people Friendly customer service department. I waited as the work was done. The wait time was reasonable concedering the amount if people waiting with me. Th Friendly customer service department. I waited as the work was done. The wait time was reasonable concedering the amount if people waiting with me. The service department was very helpful and explained everything to me. Nice place to do business. More

Quick and efficient The markup on the parts used is rediculous. You really need to rethink that part of the process. 350.00 for tire balance and rotation and air filters The markup on the parts used is rediculous. You really need to rethink that part of the process. 350.00 for tire balance and rotation and air filters is crazy. Wipe blades too. But still. TOO MUCH. More

Service on Prius No complaints regarding service. Chris Bounds has always been good to work with. Service dept has remained consistently good unlike sales dept where I No complaints regarding service. Chris Bounds has always been good to work with. Service dept has remained consistently good unlike sales dept where I had a bad experience in August when I was interested in buying a new Prius. More