Shore Toyota

Toyota Highlander Service 7/29 -The only "service" requested was an oil change, possible tire rotation (if needed), and identify why I was still hearing a noise in the steerin 7/29 -The only "service" requested was an oil change, possible tire rotation (if needed), and identify why I was still hearing a noise in the steering, front tire well area (drivers side). Tires were not rotated, not sure if fluids were topped off. I was rather concerned about my steering, I didn't have time to check on the other 2 items. I was partially NOT happy finding out a steering noise-issue was finally identified, after reporting it for 2 years. Only to have the service area saying, yes we found out the problem, and it will cost me $635+, but we might be able to cover part of the cost since I reported it so often, and it was covered during the warranty time frame. I requested the service person to call me back on Monday 7/31 after they spoke to the service manager to get an idea if the cost would be covered, since the initial reporting (several times) was when it was under warranty, only to NOT have ANYONE return my call. I called again 4 days later, left a voice message for the particular service representative, and he still didn't return my call. My husband had to meet with him face-to-face with the service rep the following day (Friday) and remind him of the situation when he went in for servicing his vehicle. Only to be told PART of the expense would be covered by Shore Toyota, however, he would talk to the manager again. I don't see a reason for me to have to pay for any of this, since it was under warranty when first reported, and reported it several times after. Now it's not covered. We requested the manager call us back again 8/7, still waiting. My husband was told we'd have a better chance (taking time off work) and meeting with the service manager face-to-face. I was also "solicited" by someone at Shore Toyota (Customer Service?) the day my HIGHLANDER was in for service. They called to offer me a value price on my vehicle since they saw I've been having issues with my RAV4, which I don't have RAV4?! I asker her what the issues would that be, she couldn't tell me, and I said that would be rather difficult since I didn't own a RAV4. She continued talking and told me to come talk to her anyway to get a value on my RAV4. Sounds like they'd be much better off concentrating on the vehicle service and less solicitation. If there is solicitation, make sure the customer "agrees" to it, and ST rep needs to get the information correct during the call! Sorry, can't answer quality of work, or price, unless we're only talking about the oil change. More

GREAT! Dave and everyone are always so Great! Friendly! Knowledgeable! Expedient! Honest! Trustworthy! My care was due for regular maintenance. Everyone mak Dave and everyone are always so Great! Friendly! Knowledgeable! Expedient! Honest! Trustworthy! My care was due for regular maintenance. Everyone makes a point to remember their clients name. That makes you feel special and important. More

Top notch I couldn't be happier with the service I have received over the last two years at Shore Toyota. It's always been quick and efficient and the staff m I couldn't be happier with the service I have received over the last two years at Shore Toyota. It's always been quick and efficient and the staff members are very professional. During my last service appointment Dave took the time to give me some excellent advice on towing my pop up camper. More

great experience Came in for a service and drove out with my 5th Rav 4. Everyone was quick but through. They listened to my needs and helped me make a decision that wa Came in for a service and drove out with my 5th Rav 4. Everyone was quick but through. They listened to my needs and helped me make a decision that was right for me. Thank you Shore Toyota. More

Extremely happy and comfortable with my purchase I viewed a few vehicles on line and left a message that I was interested in the RAV 4 but did not care for high pressure sales. Coleen promptly repli I viewed a few vehicles on line and left a message that I was interested in the RAV 4 but did not care for high pressure sales. Coleen promptly replied to my email and introduced me to my sales rep, Jim Griffin. From the moment I met him I felt at ease. Not only did Jim explain the fundamentals of the RAV 4 but he thoroughly explained the computerized components of it as well (I'm not computer savvy). I absolutely LOVE my new RAV 4!! I highly recommend Shore Toyota... and Jim Griffin is a gem!!!! More

Got ripped off I have bought a service package of 4 services at October 2016. However, the package is not honored by this service center. I have to pay for the this I have bought a service package of 4 services at October 2016. However, the package is not honored by this service center. I have to pay for the this fourth and last service with the reason that the car was over a certain mileage. I was not informed of that criteria when I bought the package. It is a blatant ripped off. Such a scam should not be allowed and the authorities concerned should investigate to safeguard the interest of the consumers. More

Quick, Easy, and Efficient Our car was ready for 70000 mile checkup. Bob Anderson Called to be sure we wanted to do that. Nice to know someone is watching out for our car. Wh Our car was ready for 70000 mile checkup. Bob Anderson Called to be sure we wanted to do that. Nice to know someone is watching out for our car. When we picked up the car, it had its oil change, mileage warranty, and recall repair. I wish my Dr. was always as careful as your staff. More

My sales rep was very professional I would definitely recommend Shore Toyota to my friends and family. Especially my sales rep Vincente Morales . He was beyond professional and made the I would definitely recommend Shore Toyota to my friends and family. Especially my sales rep Vincente Morales . He was beyond professional and made the whole bying process easy and free of stress I will definitely recommend him to my firwnds and family . I am a soldier who has served this country for 30 yrs and Vince was very respectful of my service and carries himself with the utmost professionalism . Sincerly SFC John W Trainor More

First rate and extremely friendly and courteous Friendly, courteous, helpful, considerate, works hard for the customer, does not miss an item brought up, address all issues under discussion, chats i Friendly, courteous, helpful, considerate, works hard for the customer, does not miss an item brought up, address all issues under discussion, chats in a very considerate and friendly way, A lady sits in middle of show room) was extremely helpful in addressing two small defects on new car door, i would give her a five star rating also but i do not remember her name. Whole dealership first rate. More

Great job Nice experience especially when the service was done she came in and took to my car.Sorry forgot her name but she was wonderful.very well behaved. Nice experience especially when the service was done she came in and took to my car.Sorry forgot her name but she was wonderful.very well behaved. More