Shore Toyota

Overcharged on MRSP I paid with cash, was quoted prices that we were happy with, shook on the deal, and then before signing the final contracts, found we got overcharged I paid with cash, was quoted prices that we were happy with, shook on the deal, and then before signing the final contracts, found we got overcharged on theManufacturer’s STICKER PRICE (MSRP) by $400. I expect to pay less than MSRP, not MORE, especially when paying cash. We’ve owned only Toyotas for decades. No more! Sticker was $23,615. Charged $24010. (Had nothing added). Tradein was $7000. Factory rebate was $1500. Yet I had to pay $17,336.75 cash for a 2019 Toyota Corolla. Not much of a deal... More

Homphobic Slur I'm not the type to write reviews, in fact I never have. But I was so utterly disgusted by my interaction with this dealership I felt the need to warn I'm not the type to write reviews, in fact I never have. But I was so utterly disgusted by my interaction with this dealership I felt the need to warn others. I went in the see about a frame replacement on my 03 tacoma with 62,000 miles, due to the Toyota recall after they dropped the ball on frames for that model year. While I was having a discussion with the assistant service manager about how Toyota would not stand by their product and fix their mistake because the warranty was expired by a few months, another service member walked in and had a light hearted exchange with the manager. He then proceeded to use a extremely offensive Homophobic slur right in front of me. The manager laughed and brushed it off as if it was no big deal however I was completely appalled. Despite this, they continuously insisted on telling me what they could offer on my vehicle and took my into the sales area. They tried the same dirty dealer tricks by handing me a paper asking me to fill out my social and all of my personal information, saying in was just a privacy agreement. Had I not asked a few more questions regarding the need to disclose such information, they would have run my credit without my consent leaving me to deal with a hard credit inquiry and a knock to my credit score. Although it felt like they were trying to deceive me, I finally got into a car for a test drive and it was FILTHY! It was covered in some kind of animal hair from the previous owner that I'm still trying to get off of my clothing a week later. Lastly, after the "sales manager" came to discuss numbers, I mentioned I was considering calling Toyota to see if they might be willing to honor their factory recall for my truck frame. The manager literally laughed in my face and said "yeah there is no way thats going to happen". So despite the dealership of a major auto manufacturer company claiming to carry such a high quality product, the face of this company scoffs at the idea of his employers' willingness to correct a manufacturing problem that's already been publicly recalled. As a local military member, I was honestly appalled and very offended with how this dealership conducted themselves and chose to represent Toyota. As I'm sharing here, I will also be sure to inform the 350+ members at my base to stay away from such a disrespectful, deceitful, and unethical business. I still plan on contacting Toyota, however I strongly recommend steering clear of this dealership, even after their new fancy remodel. You can put lipstick on a pig, but it's still a pig. More

Buying a car I would highly recommend Ozzie Perez as a salesperson. He listened carefully to my requests and helped me find exactly what I wanted. He made buying a I would highly recommend Ozzie Perez as a salesperson. He listened carefully to my requests and helped me find exactly what I wanted. He made buying a car, which had always been a hassle before, a pleasant experience. More

unprincipled deceptive short-sighted If your planning on buy a car and you want to get ripped off then Shore Toyota is the place to go. I can honestly say the worst buying experience, in If your planning on buy a car and you want to get ripped off then Shore Toyota is the place to go. I can honestly say the worst buying experience, in my seventy-nine years, I’ve ever had, was my purchase of a 2017 RAV4 was at Shore Toyota. They ended up charging me $10,000 over the listed price for an outdated model. They did this by “negotiating” on the basis of monthly payments and skipping over the terms of the contract. They knowingly executed a contract that contained statements that they knew were false. If that’s not deceptive I don’t know what is. Upon realizing I had been screwed I filed complaints with Toyota Corporation, The Better Business Bureau and New Jersey Consumer Affairs. Don’t waste your time. 1) Toyota Corporation doesn’t care if you have been over charged and will nothing. 2) The Better Business Bureau actually is paid by the business and will end up not even displaying your complaint. The Better Business Bureau is a big misnomer. 3) New Jersey Consumer Affairs. After filling a complaint I called them three times for follow-up and they never even returned my calls. It's kind of sad when an organization thinks it's better to rip off a customer and they think it’s a great idea. When in reality the customer knows they have been ripped off and will never do business again and will do their best to make sure to pass the word along to many other people. So in reality, they are doing themselves a disfavor. In summary, if your planning to buy a Toyota avoid Shore Toyota at all cost. More