Shore Toyota

I brought my 2011 Toyota Tacoma in for the 20,000 mile oil change free service on 20 July 2012. I was greeted by a service dept. representative and I told him i have an appointment with Millard Laubenheim oil change free service on 20 July 2012. I was greeted by a service dept. representative and I told him i have an appointment with Millard Laubenheimer, he introduced me to Millard and was friendly welcomed to Shore Toyota. I spoke with Millard and told him of my concern with a harsh ride on my truck. While I waited in the waiting room, my truck was serviced and inspected for the ride issue i mentioned to Milard. Millard called me to the service desk and informed me that the oil change was completed and parts were being ordered for my truck. He informed me of a TSB #0359.10 which addressed the rear springs being replaced on my truck to correct the harsh ride I was experiencing. Millard told me he would call me as soon as the parts arrived to set an appointment to have them replaced. millard called me on 23 July 2012 informing me that the parts had arrived, I told him I would bring the truck in on the 25th for an appointment on the 26th. Millard was ready with the Repair rder when I arrived and and had my truck taken in right away. The work was completed and I picked up the truck at about 3PM. Millard went over the complete Repair Order with me while my truck was being washed. I am very pleased with the service I receive at Shore Toyota. Millard is a very courteous and knowledgable Servic Advisor. It is because of service personnel like Millard that I purchased my Tacoma from Shore Toyota. my first experience with Shore Toyota sevice department was when there was a recall to an old 1989 truck I had for a steering linkage, the personnel then were extremely courteous and the work was done extremelywell and I received the vehicle at the promised time. What reallyimpressed me was that I received a follow up call from them a day or so later to see if everything was fine and I was satisfied. I would hghly recommend both their service and sales staff to anyone looking for a Toyota. More

As usual, Shore Toyota has great customer service; but Bob Anderson goes above and beyond. He was punctual, explained everything to me, including my next service...which will now be out of warranty. No Bob Anderson goes above and beyond. He was punctual, explained everything to me, including my next service...which will now be out of warranty. No problem, he's my "go to" service person for the next 5K servicing. More

We arrived at the dealership for our first maintenance appointment and were very pleased with the courteous, friendly, professional and proficient manner we experienced. It solidified why we are pleased appointment and were very pleased with the courteous, friendly, professional and proficient manner we experienced. It solidified why we are pleased with the vehicle and the dealership. More

I own a 2006 Lexus ES330 with 110K miles and a 2011 Toyota Camry with just over 6K. I have been dealing with Millard for the last several years and finally had the opportunity to write a review. He is Toyota Camry with just over 6K. I have been dealing with Millard for the last several years and finally had the opportunity to write a review. He is always kind, friendly and attentive to my cars needs. I was just in this morning for a first oill change and tire rotation on the Camry and I thought I was slightly overdue as I know they recommend changes every 5K. Millard checked the initial sales record and discovered that the car had synthetic oil in it and wasn't due till 10K. This in my opinion is customer service at it's finest. While I was waiting for the tires to be rotated, I enjoyed a cup of coffe and free (fast) WiFi. I will continue to have my cars serviced at Shore Toyota as long as I own them. I truly believe that a few $ for routine maintenance extends the life of any vehicle as my Lexus with 110K is proof and it runs as good as the day I bought it. Thank you again to Millard and the entire staff at Shore Toyota. They really go above and beyond! More

I have bought 5 cars in last 8 years. I dealt with matt bruschi since moving here and could not be more pleased. Matt call me for service, makes appointments and does a great job. matt bruschi since moving here and could not be more pleased. Matt call me for service, makes appointments and does a great job. More

Dave S. was very helpful. He answered my service questions over the phone before my scheduled appointment. He was friendly, professional and knowledgeable. My vehicle was finished promptly and I rec questions over the phone before my scheduled appointment. He was friendly, professional and knowledgeable. My vehicle was finished promptly and I received a phone call to let me know it was ready. The service experience as a whole was excellent. MY ISSUE IS WITH THE DEALER ITSELF. WHY DO YOU FEEL THE NEED TO SOLICIT CUSTOMERS FOR SERVICE RATINGS? A RANDOM SURVEY ABOUT THE DEALERSHIP WOULD BE FINE. YOUR MAKING CUSTOMERS DO THE WORK OF EMPLOYEE PERFORMANCE AND ASSESSMENT. PRACTICALLY SPEAKING, THINGS ARE NEVER PERFECT AND RATINGS ARE BIAS. JUST PAY TO HAVE SECRET SHOPPERS AND STOPPING HAVING PAYING CUSTOMERS FEEL PRESSURED INTO DOING YOUR JOB. THANKS! More

It was very busy when I arrived this morning and I was scheduled to check in with Millard. Since he was with another customer, Chris Bounds checked me in. Millard was very helpful and called me at home scheduled to check in with Millard. Since he was with another customer, Chris Bounds checked me in. Millard was very helpful and called me at home for authorization for extra work before allowing it to be performed on my FJ. Very friendly and accomodating. More

Jim Duff greeted me as i was getting out of my car and was very professional & courteous. I was in & out within 60 minutes and could not be happier. Duff is an asset to Shore Toyota and it would seem was very professional & courteous. I was in & out within 60 minutes and could not be happier. Duff is an asset to Shore Toyota and it would seem to me has a bright future as an advisor and customer relationship rep. THANK YOU DUFF! More

Oscar was an amazing salesman. Toyota should be very proud to have someone like him representing them! Oscar was very friendly and knowledgeable of the product. He provided excess information that was e proud to have someone like him representing them! Oscar was very friendly and knowledgeable of the product. He provided excess information that was extremely helpful. Oscar made our purchase worth while! More