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Shields Auto Center

Rantoul, IL

4.7
794 Reviews
Call Dealership (217) 892-2155
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850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

April 19, 2023

I have been purchasing and doing business with auto dealers everywhere in the state of Illinois for over 40 years. Some were good and others were bad. I feel really good about the Shields Auto Group More

by stevenG12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry "TNT" Twitchell, Teresa Smith, Ben Hall
Report | Print
April 19, 2023

It was very easy to work with everyone there throughout the process. I had a great experience. More

by jayschroeder86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Teresa Smith, Ben Hall, David Cassout
Report | Print
April 17, 2023

Friendly and personable service. They were willing to work with me on pricing and financing. More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Cassout
Report | Print
Apr 17, 2023 -

Shields Auto Center responded

We appreciate your feedback! Thank you for giving us the opportunity to earn your business. Enjoy your new Ford!

April 16, 2023

they were very nice and listened to what i had to say they were easy to understand i would recommend them More

by dougsfarm69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Dale Scudder, David Cassout
Report | Print
Apr 17, 2023 -

Shields Auto Center responded

Thank you for sharing your experience with us. We appreciate the recommendation!

April 16, 2023

Not only did I find a great car but the sales team that helped us was amazing! Dave was my first contact and the man who helped me get my car and even went so far as to help me link my phone to the car! He More

by Foreveramy.tn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, David Cassout
Report | Print
Apr 17, 2023 -

Shields Auto Center responded

We are thrilled that you were satisfied with the service that Dave and rest of our staff provided. Your feedback is much appreciated and we hope that you enjoy your new Jeep!

April 16, 2023

Scheduled a recall appt. Got there no parts available even though Ford said there was. Scheduled at Shields should not have made appt with no parts on hand. More

by m.reifsteck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Nigh
Report | Print
Apr 17, 2023 -

Shields Auto Center responded

Please accept our apology! Unfortunately, in between the time of you making your appointment and the time you came in for your appointment, Ford began to limit us on the amount of parts available to complete your recall to 1 per week. We neglected to call you to reschedule before your scheduled appointment. We are very sorry for the inconvenience that we have caused. We have implemented additional procedures to avoid this happening again in the future.

April 12, 2023

Amy was very pleased with the atmosphere & the employees who helped her get the oil change & tire rotation. More

by aimthie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
Report | Print
Apr 17, 2023 -

Shields Auto Center responded

Thank you for the feedback. We appreciate your business!

April 06, 2023

Andy was fantastic to work with at Shields! He was very patient with us as we considered lots of options. More

by seabner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Andrew Henson
Report | Print
Apr 17, 2023 -

Shields Auto Center responded

We are so glad that you gave us the opportunity to earn your business! If there is anything else we can do for you, please let us know!

April 05, 2023

An excellent experience from start to finish. Highly recommend Shields for any of your future car needs! Andrew---Marci----Teresa--- You are the BEST!! John L More

by jklaub1
Recommend Dealer
Yes
Employees Worked With
Greg Shields, Teresa Smith, Ben Hall, Andrew Henson
Report | Print
Apr 17, 2023 -

Shields Auto Center responded

Thank you so much, John! We really appreciate your recommendation and your kind words. We look forward to seeing you again soon!

April 04, 2023

Great Job dealing with part ordered parts and the warranty process. Jeep is fixed right. More

by Ty Kellems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Drennan
Report | Print
Apr 17, 2023 -

Shields Auto Center responded

Awesome! This is just what we want to hear! Thank you for sharing your feedback.

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