Shelor Toyota

Recall service was prompt and very satisfactory. All questions were answered quickly. Staff very knowledgeable and helpful. All questions were answered quickly. Staff very knowledgeable and helpful. More

The service department does an excellent job of taking care of my car. When I go in for a service, they do what they say they are going to do. They don't come in midway with a list if other things they wa care of my car. When I go in for a service, they do what they say they are going to do. They don't come in midway with a list if other things they want to do. Today's visit was quick and efficient. Nice waiting room as well. Marlene was pleasant to work with. More

Took a while but had what we wanted on the lot and was willing to discount with no dealer added markup. Very happy with the truck. willing to discount with no dealer added markup. Very happy with the truck. More

Awesome! So glad I made the trip. Thank you Nicole, you’re the best. Sales person of the month. So glad I made the trip. Thank you Nicole, you’re the best. Sales person of the month. More

Disappointed that the tech tried to pull a bluff about a rattle in my vehicle rattle in my vehicle More

Shelor dealerships are first class. Always polite and let you know up front what is going on Always polite and let you know up front what is going on More

Our salesperson was awesome he was very friendly and knowledgeable. I would recommend motor mile to a friend. I just wish the manager was more negotiable on the price knowledgeable. I would recommend motor mile to a friend. I just wish the manager was more negotiable on the price More

Purchased a pre owned 2019 Highlanger. Got exactly what I wanted. Excellent salesperson (Beverly) and got a excellent deal Got exactly what I wanted. Excellent salesperson (Beverly) and got a excellent deal More

I have purchased five cars from this dealership and would not hesitate to purchase another one! They have always had my best interest at heart and have treated me like family! not hesitate to purchase another one! They have always had my best interest at heart and have treated me like family! More

As always, I continue scheduling my routine maintenance with Shelor Toyota because there’s not really any other option for Toyota service…. I had my routine maintenance done yesterday, oil change, tire with Shelor Toyota because there’s not really any other option for Toyota service…. I had my routine maintenance done yesterday, oil change, tire rotation and the “look over” to make sure everything looked good, ran good, you know. I had had a message pop up on my touch screen a few weeks back that was asking for an update, ever since that message had been popping up I have been unable to use my Toyota app to start my car, lock my doors, etc (a service I pay to have). I explained what was going on asked them to take a look at it. My service was all done and she came in to let me know I needed two air filters replaced which I declined and then asked about the message popping up to which she had to go speak with her manager and told me she would be right back. So I waited, and waited, knowing my car was ready I finally went and asked if she’d ever figured anything out about the update my vehicle needed. I was then told yes, she had and if I wanted them to do the update I’d need to pay $128 because my warranty was up…. When I got back in my car, and the message popped up, I tried going through the prompted steps (which I had tried doing at home and it did not work) and it finally worked here. It took me TWO minutes and literally 3 clicks of my screen and the error message was gone and it had been successfully updated. I’m guessing maybe it was a proximity thing? I don’t know, but the fact that they wanted to charge me $128 just to click a few buttons will forever prove to me that Shelor is out for one thing, and that is not the greater good of their customers. From the sales department to the service department, there is not much good I have to say! I also don’t appreciate the service manager calling both myself and my husband asking that my post on Facebook be removed. Do better! More