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Sheehy Toyota of Stafford
Stafford, VA
1,388 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,388 reviews
April 15, 2019
Customer service was excellent I have dealt with Sam Sayes the lady few times I have needed any type of service. He is always a straight shooter. He tells you what you should do an I have dealt with Sam Sayes the lady few times I have needed any type of service. He is always a straight shooter. He tells you what you should do and why. There is no forced work. He actually cares about his customers and their vehicle being safe and in good working order. Sam has gone above and beyond to provid excellent customer service. I will definitely always work with him. Great! 5 stars! More
by ReneR77
Employees Worked With
Sam Sayes
February 01, 2019
Frame Replacement Took my 2007 Tundra here to get the frame replaced due to the recall, while they were doing it they called and said the tail pipe and muffler was so r Took my 2007 Tundra here to get the frame replaced due to the recall, while they were doing it they called and said the tail pipe and muffler was so rusted that it fell off while they were taking the exhaust off and that the gas tank skid plate straps were rusted out, these 3 parts they quoted me $2,183 which is ridiculous. After getting the truck back, it was clear that they had ripped the tail pipe off the muffler, destroying the muffler outlet making it unusable with a new tail pipe. Matt, one of the managers there claims that it was already rusted and the tech ripped the rest of it off, instead of loosening one bolt to take the clamp off, destroying the muffler outlet. If it was already rusted through, then why is all the metal around the muffler shiny and silver? They also cracked the gas tank skid plate and didn't tell me. They refuse to take responsibility and will not replace any of the parts, leaving me with an almost $2,200 repair bill. Also, I called the Sheehy Toyota dealer in Fredericksburg to get a quote for the same 3 parts and they told me $1,614, so why is there a $500 difference at Stafford? Very disappointed with this service and will be going to corporate. More
by William Penley
Employees Worked With
Matt service manager
November 01, 2018
unhappy had an appointment for 7am my auto was not ready until 6:30pm with no explanation I feel having an appointment and not staying with your auto gives th had an appointment for 7am my auto was not ready until 6:30pm with no explanation I feel having an appointment and not staying with your auto gives them the way to put your repairs whenever More
by bothered44
Employees Worked With
jamie
October 31, 2018
Excellent Customer Service From start to finish Sam Sayes provided Excellent customer service. From communicating what my vehicle needed for maintenance, to scheduling an Uber r From start to finish Sam Sayes provided Excellent customer service. From communicating what my vehicle needed for maintenance, to scheduling an Uber ride home, to keeping me posted on a repair and dealing with insurance, it all went smoothly and vehicle was finished on date he stated it would be. Could not ask for more! 5 Stars :) More
by Sandy F
Employees Worked With
Sam Sayes
October 17, 2018
Absolutely amazing Anthony and Pam did a very good job of making me feel welcome and taking care of my car and me after finding out of the extremely bad service I was gi Anthony and Pam did a very good job of making me feel welcome and taking care of my car and me after finding out of the extremely bad service I was given by another associate. My car was finished very quickly and I was able to look at cars and take them for test drives as Anthony helped me look at my options. Great experience. More
by Footballlover
Employees Worked With
Pamela Vaughan, Doug McBride, Elly Coats, Anthony Moran
October 05, 2018
Great experience for 120k service Quality, quick service for 120k miles. Nick and Pam kept me up to date and informed on what was necessary at the current mileage and what was necessa Quality, quick service for 120k miles. Nick and Pam kept me up to date and informed on what was necessary at the current mileage and what was necessary to pass inspection. More
by mtthwbrndt
Employees Worked With
Nick Miller, Pamela Vaughan
October 02, 2018
Highly recommend buying here! Just purchased a 2013 Tacoma and could not be happier. Rick S. met with me on Saturday, I test drove the truck but was not ready to buy. Rick did not Just purchased a 2013 Tacoma and could not be happier. Rick S. met with me on Saturday, I test drove the truck but was not ready to buy. Rick did not pressure me at all. He said let me get you an out the door price to take with you to help you make your decision! Who does that? I came back Tuesday after having completing everything over the phone, all the way down to the financing. No surprises no up-selling tactics. I met with Sal C., one of the finance managers. Sal, to put it in a word was Awesome! No pressure and everything that was discussed by phone was what was printed. He was so nice I felt like I knew him for 10 years!! I was in and out fast! If they have the car you are looking for, you have to pay them a visit, it will be worth your while. More
by Ed R
Employees Worked With
Sal C, Rick Suarez
September 23, 2018
Great experience, accommodating and easy to work with Our sales representative Mr. Girma, was friendly, thorough and helpful throughout the entire purchasing process. Everyone we worked with was very know Our sales representative Mr. Girma, was friendly, thorough and helpful throughout the entire purchasing process. Everyone we worked with was very knowledgeable and helpful the entire time. More
by Kling
Employees Worked With
Yeneneh Girma
September 21, 2018
Excellent no pressure sales Most enjoyable experience I have ever had purchasing a vehicle- knowledgeable sales staff willing to help find solutions without pressuring in any way Most enjoyable experience I have ever had purchasing a vehicle- knowledgeable sales staff willing to help find solutions without pressuring in any way. Rick Suarez exceeded my highest expectations in this buying experience and I will be back for future car purchases. More
by USASoldier
Employees Worked With
Mickey Ortiz , Rick Suarez, Martin Hepburn
September 17, 2018
Got a nice Avalon Rick Suarez once again sold us a great used car 2016 Toyota Avalon. He knew what we wanted and how we wanted it. we got the CAR and the VIP service Rick Suarez once again sold us a great used car 2016 Toyota Avalon. He knew what we wanted and how we wanted it. we got the CAR and the VIP service plan. from start to finish we were done withing 1.5 hours of visiting the dealership. It will be a few years before we another vehicle in the family. Hopefully Rick will still be available. More
by Bob
Employees Worked With
Rick Suarez, Elly Coats
