Sheehy Toyota of Stafford

Extremely disappointing experience with Sheehy Toyota Stafford. I found a 2017 Nissan Frontier at Sheehy Toyota in Stafford that I was interested in purchasing. Last night, at approximately 7:50 p.m., Stafford. I found a 2017 Nissan Frontier at Sheehy Toyota in Stafford that I was interested in purchasing. Last night, at approximately 7:50 p.m., just 10 minutes before the dealership closed, I spoke with salesman Neela Noor about the truck. I explained to him that I live more than four hours away and specifically asked him if the truck would be held for me until my scheduled appointment at 12:30 p.m. the following day. I did not want to drive four hours only to arrive and find out that someone else had purchased it. I was assured that the truck would be held for me. Based on that assurance, I made plans to come to the dealership. We left at 8:00 this morning and drove more than four hours. At approximately 12:23 p.m., when we were only about five minutes from the dealership, Neela called me and told me that the truck had been sold. I reminded him of our conversation the night before and asked why I had been assured that the truck would be held. He first told me that he had instructed me to wait and not leave home until he called me. That is not what he told me. He then gave me a different explanation, saying that he had tried to call me around 9:00 p.m. the previous night to tell me the truck had already been sold. When I asked why he had not left a voicemail, he said he was pretty sure he had. I checked my phone. There was no missed call and no voicemail from him. I then spoke with sales manager Ruben Perez, who told me that the truck had actually been sold two days earlier. That made the situation even more frustrating. If the truck had already been sold the day before I called, why was I told that it was available? Why was I assured that it would be held for me? And why did no one contact me to tell me it was unavailable until I was five minutes away after driving more than four hours? What was most disappointing was the complete lack of concern or accountability from the dealership. I explained that I had wasted an entire day and approximately $50 in gas because I had relied on what I was told. There was no meaningful apology and no attempt to make the situation right. Instead, I was simply told that they had plenty of other vehicles I could look at. At that point, I had no interest in looking at another vehicle from Sheehy Toyota. I understand that vehicles get sold. I understand that mistakes happen. What I do not understand is making a specific commitment to a customer who has clearly explained that he is traveling four hours, and then failing to honor that commitment—or even communicate honestly about what happened. I will not be purchasing a vehicle from Sheehy Toyota after this experience. If you are considering traveling a long distance to purchase a vehicle from this dealership, I would strongly recommend getting confirmation in writing and independently verifying that the vehicle is actually available before making the trip. More

Have been doing but with Sheehy Toyota for years. Great experience. Videos to Patrick Fox and Jimmy Leveque. Great experience. Videos to Patrick Fox and Jimmy Leveque. More

Excellent service and very friendly. Bob was great. Vehicle choice was superb. Comfortable environment. Not a lot of paperwork. Bob was great. Vehicle choice was superb. Comfortable environment. Not a lot of paperwork. More

My wife Michelle and I, have been looking for a new car for several years, and we just didn't find the right one, that is until we came to Sheehy Toyota in Stafford. Upon walking into the showroom, we wer for several years, and we just didn't find the right one, that is until we came to Sheehy Toyota in Stafford. Upon walking into the showroom, we were greeted by Seth Bryant, he was personable, knowledgeable and professional. He answered all of our questions and gave us an opportunity to take a car for a test drive and complete our runs of picking up our children from work and school (5 children). We did not make it back to the dealership until right at 8 pm which was closing time. Seth was right there and after we said that we like the car and will be back the next day, since it was after 8. Seth said that he had everything and everyone set up and if we were ready to make the purchase then we would be able to complete the purchase that night. You truly have a great asset in Seth, and the finance rep was also awesome, who was very patient and answered all of our questions, My wife and I did not feel rushed at all. To top the night off Ms. Cecilia Mondragonpina was extremely helpful and she stayed late into the evening to ensure that MIchelle was comfortable with all the options of driving our new Toyota Camry. It was well past nine pm, one hour after regular closing time, but she was right there next to Michelle assisting her, it was truly remarkable how helpful that she was to Michelle. These three employees went above and beyond to provide our family with exceptional service. Job Well Done! We will definitely be back soon to replace our aging Toyota Sienna. Thank-you Tom & Michelle More